Edit Suits Reviews Summary

Suit Quality and Fit

Pros:

• "The cut of my suits manages to be both contemporary and classic."
• "They fit like a glove despite all the fluctuations with pre and post covid weight gain and loss."
• "The suit I have just had made for my daughter's wedding is fantastic."
• "The quality of the suit and the service were both equally impressive."
• "The quality of the suit is phenomenal, and wearing it feels like you are wrapped in most comfortable material ever made."
• "The suit was made exactly how I imagined and fit so well on the first fitting that I got to take it home with no alterations."
• "The suit itself was very good quality - it felt well made, and the size and fit were great."

Cons:

• "The lining of the suit is all over the place and even after having it dry cleaned looks odd, twisted and wrinkled."
• "Unfortunately, even after attempting to alter the jacket twice, it still couldn't be fixed."
• "So, overall, a lot of wasted money for a suit I can't wear!"
• "The final alterations that are done in the UK are poor. The hems on both trousers that I bought quickly unraveled."
• "The suit arrives terribly wrinkled and immediately needs to be sent for pressing (at your expense)."
• "First of all there was an issue with the suit - When I turned up for the fitting appointment, it had been made in the wrong fabric."
• "There was an issue with an incorrect lining being used in the jacket."

Customer Service

Pros:

• "I was assisted by Edna - navigating a host of custom tailoring decisions; unassuming, patient interpersonal one-on-one coupled with highly knowledgable steer."
• "I find the staff in this Branch are much more helpful and have a passion for Bespoke suits."
• "The staff at their London showroom at Bow Lane are always a pleasure to deal with. Friendly, efficient and helpful."
• "The staff were very flexible and the online support was helpful."
• "Their staff are very friendly and nice, answered all questions and concerns."
• "The staff are knowledgeable, passionate and patient; they have consistently been great at helping me achieve a fantastic fit."
• "Every staff member I have interacted with has been excellent."

Cons:

• "Very disappointed and they did not seemed bothered!"
• "They made me come all that way from kent knowing they cant do it and they couldnt even bother to tell me before i made the trip there!"
• "Overall customer services response is disappointing and disrespectful with errors and mistakes."
• "Could not believe the unprofessionalism i experienced at this branch!"
• "They didn't turn up, I phoned to see what was happening, they had my booking but apparently it didn't make it into their tailors calendar."
• "Very disappointing. Used up annual leave to take the afternoon off."
• "It was tight - to the second-last day - and stressful at first, but Edit suits managed to fix the issue."

Value and Pricing

Pros:

• "Overall, very happy with my experience here and I highly recommend for anyone looking for a suit that is quick to tailor and great value for money."
• "Order to collection took a month (due also to fabric chosen) which helped a lot looking dapper for a work event."
• "Great people, wonderful service and seriously good value."
• "Great service, good price and if you need tailor made suit, well worth a visit."
• "Excellent quality, good value, efficient service."
• "Now the suit fits perfect, and looks very special, not bad for £467."
• "Jacket and trousers were around £430, which I think is excellent value."

Cons:

• "The fitting process however did not go well."
• "Maybe I was just too picky, but who wouldn’t be if it was for their wedding?? I would recommend this place only if you know exactly what you want!"
• "I had a hard time choosing fabrics at first as there were so many choices."
• "The first appointment went well, the staff is listening to you, make you feel comfortable, offer you water as well."
• "I would strongly recommend you to get your measurements and fittings done with Reto."
• "Looking forward to design my next suit with them!"
• "Overall it was about 2-3x the cost of an off the rack suit, but I think it's definitely worth it."