Vue Cinema Manchester - Quayside Reviews Summary

Seating Comfort

Pros:

• "As standard you get a very comfortable recliner chair with its own table and cup holder."
• "Loved the comfy reclining seats with individual tables and cup holders!"
• "The seating arrangements are fantastic as lots of room and the seats all recline for a really comfortable experience with a tray that also moves if you have drinks or popcorn."
• "Every seat is a recliner seat, the tickets are cheap and they have BOGOF Tuesday and Wednesday if you buy insurance through meerkat."
• "Fantastic with the reclining chairs, very comfortable for films."
• "The screen was huge- like an auditorium! All of the seats were recliner ones, with a food tray and cup holder."
• "All of the seats in all of the theatres are recliner seats!!!"

Cons:

• "The reclining seat were not particularly comfortable, as I like to sit watching a film, not lie down, and as a seat they were less comfy than a normal chair."
• "One of our seats did not recline properly."
• "Comfy seats, though couldn't get it to recline."
• "Good seats but they need to replace the seats there. Or make them good again. Seats look old and worn down... Uncomfortable to sit on for too long."
• "The seats were quite comfy."
• "The reclining chairs are comfy as hell and spacious even for the bigger person."
• "I love the reclining chairs, quite comfy though their armrests get in the way of 2 people who go to watch a movie as a couple, no cosying up."

Staff and Service

Pros:

• "Service was great at the tickets desk and had given me a healthy amount of cheese sauce😅. The Snacks/Ticket Person was very helpful and communicative."
• "The staff are friendly and seem keen to help."
• "Staff really friendly 👍"
• "Saved from disaster by the lovely manager (so sorry can't remember her name exactly but maybe Lauren)? Who went out of her way to rescue the situation."
• "I found the staff to be extremely helpful and friendly, especially when I spilt my popcorn all over the floor."
• "Staff are friendly and very patient."
• "The staff at this vue are lovely."

Cons:

• "Despite having quite a bit of staff available the place just always seems a bit messy."
• "As per any cinema, the staff are slow and incompetent."
• "3 staff members just standing next to the entrance talking and could not care less about the customers."
• "Only downside was the staff that didn't smile or make eye contact or converse with any customers."
• "The staff are friendly but not exactly speedy."
• "Cinema is excellent, just some of staff don't appear to have much idea of customer service service."
• "The staff here, do not have any consideration and will start cleaning as soon as the credits roll."

Facilities and Cleanliness

Pros:

• "It's very easy to get to with great transport links."
• "Clean and tidy cinema."
• "Always clean. New layout is a real difference, especially the seating, it's like being at home."
• "Very clean, parking free as you get the concessions staff to validate parking ticket (includes 4hrs free parking) and was nice and quiet today at the time we went which meant we got the seats we liked."
• "Place clean and tidy. Cinema screen room comfortable seats and great film."
• "Very clean (staff came in cleaning handrails 3 times that I noticed)."
• "The cinema itself was very clean during our visit."

Cons:

• "The only thing that kind of sucks is the lack of variety of things to eat and the slow moving lines to buy popcorn, soda, etc."
• "The foyer is littered with rubbish and popcorn."
• "It also some of the most disgusting toilets, like they've never been cleaned since it opened."
• "Seats weren't particularly clean. A wipe down after each screening would be beneficial."
• "Great comfortable seats with lots of leg room however they were dirty and sticky."
• "The theatre wasn't cleaned in time & we saw sweets & bits of food on the carpet."
• "Pick and mix stand looked very dirty and as if the sweets were sitting out for a while."

Value for Money

Pros:

• "£7.99 per seat... not as expensive as Trafford Centre but dearer than Home in Deansgate Castlefield, Mcr."
• "Good value, always up to date on film choices, usually plenty of special offers going too."
• "Every single ticket is only £7.99!!"
• "I love this cinema it's so cheap and you get free parking for 4 hours."
• "I managed to get a bargain deal of 2 tickets for only £7 by using the Vodafone app."
• "Cinema tickets are cheap compared to other cinema."
• "At £7.99 good value for money."

Cons:

• "The price of food/drinks / sweets etc is a bit on the expensive side."
• "Very expensive snacks to be expected however."
• "The nasty food and drink packages are more than you pay for a ticket, absolute scandal."
• "Still think the popcorn n milk shake is pricey though."
• "The hot dogs and nachos are good but be prepared to go bankrupt as they cost more than an average sized house."
• "However it is very expensive. £3+ for a packet of sweets that you can get for a £1.at the shops."
• "However the nachos are a tiny portion and very expensive and disgusting salsa sauce like they put chilli powder in it, gross. All food options a complete rip off."