Address: 43 Sherborne St, Cheetham Hill, Manchester M3 1EJ, United Kingdom
Phone: +441618330771
Rating: 4.1
based on 89 reviews.
Customer Service
Pros:
"The team were friendly and professional when I dropped the van off."
"Staff here a friendly and helpful."
"Staff at the depot were REALLY helpful and understanding."
"Extremely friendly and helpful staff every time I hire a car."
"Friendly and helpful staff, great prices."
"The staff seem genuinely nice and want to help."
"Service was fast, efficient and polite."
Cons:
"Unbelievably bad customer service skills."
"The lady in reception had a 'deal with it' attitude, no apology, no suggestions."
"Beats me how this company keeps going, very rude staff behind counter especially Richard."
"The receptionist was quite abrupt and had the attitude that she did not want to be at work."
"Bloke couldn’t get me off the phone quick enough. Zero customer service and unwilling to help."
"The woman who was on the counter had one of those 'so what faces' when I told her a lot of people would be let down."
"No common sense at all, and customer service was just VILE."
Vehicle Condition
Pros:
"Vehicle was high mileage but good condition, none liveried, wear and tear marks and clean."
"The vehicle is very clean with a full tank of fuel."
"Lucky enough to get a van with less than 1000 miles on the clock."
"Clean well maintained and modern vehicles with plenty of choice to suit your requirements."
"The van we hired, was easy to drive, and very clean."
"Van was top notch and saved the day."
"The van itself is a 900mile 71reg MAN, in spotless condition, drives perfectly."
Cons:
"Hopeless.. Took 45mins to get on the road and crappy van they gave me broke down."
"Gear box shot, cruise control inoperable, air blowers at the side didn't work, seats filthy."
"Van broke down, scalded my partner due to radiator water explosion, caused by poor maintenance."
"The box van I got was terrible. Dirty. Marked everywhere."
"Back doors never fully shut on any of the Lutons I've hired."
"Vehicle in very poor condition with broken glass and dirt in the back of the van."
"A battered old van that I must say was completely ruined and dirty when given to me."
Booking and Rental Process
Pros:
"ReFuel before return is standard with most companies, you are checked back in on their fuel pumps."
"Quick service if you have the right paperwork in hand."
"I managed to get a van same day as walking in off the street."
"Turned up without a reservation friendly welcoming staff advised me on the best vehicle."
"The process of picking up and dropping off was simple and the fact you can drop off any time is excellent."
"Whole process was problem free, quick collection and drop off, competitively priced."
"Good value for van hire."
Cons:
"But annoying that the booking process isn't great as the 1st time I booked I rang back to alter the pickup time and I wasn't on the books."
"On arrival I waited almost ten minutes at reception before being served."
"Seem to have an odd booking system. Could not book in advance for a few weeks had to 'try again after the weekend in case anything had been return'."
"They said that the £30 was an admin charge that they took without my consent or communication."
"Instead of charging me for extra 2 hours or half a day they charged me full 24 hours."
"Got there nice and early.. then they wouldn’t accept a utility bill less then 6 weeks old."
"Booked a 3.5T Luton van for work, they had availability, confirmed it correctly on an email only 1 week ago. Arrive for collection but SVH have no record of the booking."
Price and Value
Pros:
"I am very satisfaced with this company, I rent a van for 1 week, the price is amazing 190£ while several other companies were 280£ or more."
"The price was much cheaper than anyone else."
"Instead of getting just my deposit back, I got an extra £42, because I was switched to a daily rate as it was cheaper without even asking."
"Competitive prices. We hired a van for moving house and it was almost brand new."
"Lovely bunch, vans always up to scratch, very competitively priced especially with the damage waiver dramatically reducing the deposit you have to leave."
"Very helpful staff, affordable rate for the van hire and absolutely no issues when I returned."
"Good place to hire a van.staff are good and will help you with what you need."
Cons:
"I wouldn't recommend this company to anyone."
"Let me down when I had booked a van for my holiday."
"They have taken out money from my account without my permission after 1 month I have rented out a van from them."
"I was charged this for a 7mm chip which could have been fixed in any normal garage for a fraction of the price."
"If you're content with losing a large sum of money on a banged up, un-roadworthy van then good luck."
"The van that I hired had loads of scratches and dents."
"Would rather pay double with another company, than ever use these neanderthal again."