The Punchbowl Reviews Summary

Room Quality

Pros:

• "The room was set out well and clean and no stinginess with the tea and coffee supplies."
• "The newly refurbished room was absolutely gorgeous, comfortable and so was much better than we were expecting."
• "The room was elegantly decorated and very spacious with all the necessary amenities."
• "Room wonderful just finished refurbishment, and shower was first class."
• "We booked a family room and it was perfect! Spacious, very clean, recently renovated."
• "The rooms are small but completely renovated and beautiful, just like the pub."
• "The rooms are newly refurbished, exceptionally clean and tastefully decorated."

Cons:

• "Grubby carpets and broken tiles in the shower!"
• "The accommodation was average, we staying in the family room, which was OK, but the main bed was only a double and the two other single beds were camp beds."
• "The carpet in the main areas needs changing as it is old and dirty."
• "We paid £280 for the family room, I've stayed in nicer rooms that cost £80."

Staff and Service

Pros:

• "All the staff are delightful."
• "Lovely friendly staff who are attentive and professional."
• "The team are very helpful, met mother and daughter Ellie and two other staff members very approachable and very kind."
• "The staff here are so warm and welcoming and extremely good at their jobs, always so friendly and helpful."
• "The staff were very friendly too."
• "Staff were very friendly."
• "The staff were all extremely fun and friendly."

Cons:

• "However, we had an issue with a member of staff feeding my dog without asking me or even my acknowledgement until it was too late."
• "never in all my time have I been spoken to how I was in the morning, staff don't want to be there."
• "The manager also accused us of complaining just because we wanted money off the bill."
• "Owners made us feel very unwelcome during our last visit."
• "We were left very disappointed as when we came to pay our bill... we were met with complete rudeness and abrupt attitude from the management staff."
• "Her rudeness and bad attitude totally soured our entire experience there."
• "Part of the party who was threatened with the police being called by the manager."

Food and Drink

Pros:

• "Great local pub serving good quality food for a decent price."
• "Breakfast was great. Jenny told me how to make the perfect poached egg!"
• "Had a pizza on 'happy hour' (20% off until 6.30), breakfast was lovely and I was given excellent customer service."
• "The food was lovely and we both agreed that the roast beef was probably the best we ever had."
• "Traditional pub food, they went out of their way to make a vegan meal."
• "The food was perfect, drink range is excellent, atmosphere brilliant and pricing couldn’t be better."
• "The food and the restaurant downstairs was fabulous and so were the cocktails!"

Cons:

• "Sadly no ales on tap when I visited."
• "Waited for our tea for almost half an hour, although the pub wasn't full."
• "Sadly very disappointed, the meal was only warm, with little gravy."
• "Food was very average and rather overpriced- steak pie was ok but vegetarian burger was just a Frozen patty warmed up and chips were cold."
• "Possibly the worst batter I have ever tasted: damp and tasteless."
• "Two dishes never arrived and one more was supposed to be duck but instead was rubbery, over-cooked chicken."
• "For main, the lamb portion was tiny, the battered fish was incredibly oily, and the mash dry and yellow."

Amenities and Extras

Pros:

• "The place looks beautiful, the gin selection was fab, the atmosphere was perfect."
• "In front of bar by a fireplace is a mecca for dogs, beds, treat jars and fresh water."
• "Reading glasses if you forgot your own and even a doggy meal if your fur kids are with you."
• "Fantastic food options for me (gluten and dairy intolerant)."
• "They even had a pile of dog beds for fluffy friends."
• "They also cater for peoples furbabies with dog beds and dog treats after a walk."
• "Easy disabled accessible."

Cons:

• "I went to the pub to watch the England rugby match but the staff were unaware that it was being shown."
• "The dining room was cold, no fire on in the fireplace, was told the radiator didn't work."
• "Service was slow. Had to go to the bar for a second drink."
• "The roast potatoes I suspect had spent too long in a warmer, they were rubbery and dry."
• "They didn't have Earl Grey, and the dishes were dirty!!!"
• "The bill included a £3 charge for two glasses of tap water because the children had not also had a separate paid drink each."
• "Seems a bit harsh in a global pandemic when every day changes!"