Group 1 Brighton MINI Reviews Summary

Customer Service

Pros:

• "Service Department. I have been very impressed with my recent car service with Chandlers Mini at Portslade."
• "Service and Mot staff were really helpful and did a great job."
• "Excellent customer service! I had to use Chandlers due to a breakdown over the new year and the staff and service team could not have been more helpful."
• "Reception friendly and welcoming. Kept up to date with progress and really appreciated video of health check."
• "Always a great experience at Mini."
• "The service was excellent."
• "I always get a great service from Chandlers Mini when I take my car in."

Cons:

• "Service book was not stamped or signed on collection. Service light on the dashboard is still on."
• "I phoned to complain about the experience only to be ignored and not called back by a more senior manager!"
• "Sadly every time I put my car in for service I get it back to find something has not been done right."
• "Unfortunately my experience with Chandlers Brighton Mini was a negative one."
• "Service was expensive. I wasn't given necessary paperwork and had to go back and check if I should have received not paperwork, service details etc."
• "The overall service from here is not great. They are bad at contacting you when your car is ready for collection or MOT."
• "Terrible customer service. All too willing to take your money, but when there is an issue, getting hold of the right person, getting a follow up, getting an answer you can trust... Forget it."

Efficiency and Process

Pros:

• "Had my Countryman in for an end of warranty check and brake fluid check. The whole process was slick and extremely efficient."
• "The loan car was spot on and was perfectly clean and presented."
• "Booked in for a service, couldn't have been easier, safer or friendlier."
• "All work completed & my car cleaned within the hour."
• "A slick operator picking up my car from home and returning it five hours later having performed a full service MOT and car wash."
• "More work than was initially booked was required and this was all done on the day without a problem and the car was even ready well before expected."
• "The whole process was as easy and hands free as I’d hoped."

Cons:

• "Only thing the frustrated me was getting the text report late, things that need to be dun to the car after I arranged a time to collect it."
• "Could book an appointment to have service and MOT completed as same time. Online booking system didn’t work."
• "However 4PM came and went with no message so I phoned to find out how my car had got on."
• "Mini online booking system really poor, needs an update."
• "Trying to book the service you want isn’t easy, also shows appointments that aren’t available."
• "Booked a time to have my breaks done... No apology, not explanation and some dirty gloves left in my car."
• "I have spent the whole day not knowing if the work was being done, and whether it would be completed."

Communication

Pros:

• "Good communication before the appointment."
• "Good communication throughout and liked the video summary sent back from the technician following the assessment."
• "Communication was excellent and checkin went well."
• "Genuinely great customer service and they gave me a video of my car during service and MOT to describe each of the good and bad things with my car."
• "Really good communication and Good service at Chandler's."
• "Kept me very well informed on the progress of works. Very polite, knowledgeable and friendly."
• "Thanks to the Service Team at Chandlers Mini Brighton. Service is consistently professional, efficient and friendly."