Marks and Spencer Reviews Summary

Customer Service

Pros:

• "These staff are a credit to you."
• "The customer service was excellent and any questions I had were promptly and thoroughly answered."
• "I have found the staff to be helpful and pleasant the majority of the times."
• "The assistant on the checkout in the food hall was excellent."
• "Staff always friendly and polite and always lots of stock."
• "Although very busy, they remained friendly, good humoured and polite."
• "She was amazing and so lovely. Went above and beyond."

Cons:

• "Mens section, no one available to serve hanging around for ages."
• "M&S should win an award for having the worst telephone system! Store numbers are advertised, which in fact just lead to a computer which sends the caller on a merry go round."
• "Service wasn't the best from the first assistant she was unhappy and didn't seem like she wanted to be there."
• "Total lack of customer service .... what used to be a great store is being ruined by a total lack of interest by members of staff."
• "Waited in a queue of only 4 people for over 20mins to pay. Only 1 person on tills and making coffee while 3 staff stood gossiping in view of queue."
• "Terrible self checkouts the staff was service was appalling apart from two."
• "We were disappointed to experience poor service from the staff in the upper cafe, they seemed more interested in chatting amongst themselves rather than serving customers."

Product Quality

Pros:

• "Marks and Spencer food section has a variety of food that is quite good and tasty."
• "The food hall has a wide variety of fresh, premium produce."
• "There is a great selection of fresh fruit and vegetables, prices are cheaper than you think and the quality is great."
• "Ordered the chicken and side from their fresh deli counter. Absolutely gorgeous food."
• "I can't fault the food at M&S though, their scones are the best."
• "Pink flamingo Birthday cakes ordered online cheaper than having one made but far from cheap. My daughter loved it and it was lovely really moist and tasty."
• "The products or services offered were high-quality and exceeded my expectations."

Cons:

• "Cold food. We ordered 2 cooked breakfasts this morning and it was less than lukewarm when it arrived."
• "Fast service, but eggs benedict flavourless with overcooked eggs."
• "Met a friend for lunch we ordered the jacket potato... both potatoes were cold!!"
• "The cafe really isn't great. The quality of the food is good, but execution is poor."
• "Had the all day breakfast here and for the price it wasn't that good."
• "The vegetable & soft fruit area near the self service tills was NOT what I expect from M&S!"
• "Deeply disappointed with the gluten free food regulations."

Store Experience

Pros:

• "This M&S is quite large and has a vast range of clothing and household furnishings with a good hall and two cafes."
• "A great store to shop in, it's spacious, well laid out & easy to get around."
• "Very nice cozy place to shop."
• "One of the better M & S stores. Fully stocked in both the food area as well as clothing area."
• "Beautiful store, well laid out and welcoming."
• "Very spacious."
• "Location is very strategic and good, easily accessible."

Cons:

• "Disgusting ladies toilets. No soap even during covid-19."
• "One disappointment with the upper cafe is that there is only one gents toilet in the form of a cubicle and no urinals."
• "It's in Meadowhall, so it's gonna be awful isn't it?"
• "Lunch spoilt by woman at next table having ipad on very loudly."
• "Called to speak to the store, you cant. Therefore today I drove a wasted trip to sheffield only to find they don’t stock a sofa I wanted to see."
• "Ladies toilets are a shambles - large room with 3 loos - two of which have no door furniture on the outside."
• "Busy. Full of entitled women of a certain age blocking every walkway."

Accessibility

Pros:

• "One of my favourite places I love it especially the disabled changing rooms and the staff so helpful all of them!!"
• "What I like about shopping in the food court is that everything is at a height were I can see everything and there is always a staff member to help reach the items on top shelf."
• "It's also laid out better, I'm able to maneuver most aisles in my wheelchair which isn't the case in most department stores."
• "Wheelchair accessible entrance and aisles."
• "Got toilets, cafe, foodhall, disabled access."

Cons:

• "To find my appropriate jeans at the Meadowhall store, it was necessary to walk the length of the store from the main jeans section, to find them."
• "They wouldn't refund, exchange or give me a credit note as apparently it was over 14 days since I bought it."
• "M and S used to be a good shop, but the restructuring has made the shop awkward for the male shopper re changing rooms."
• "Now has Unisex changing rooms ! Why ? I am not entering a fitting room where I have to pass ladies."
• "Shopping with my elderly mother and it’s now card only self service checkout."

Value for Money

Pros:

• "Always worth a visit....the prices are better than they were several years ago.. the choice of clothes, food and household items it's impressive."
• "There are various multi buy option which again makes the price comparable to your cheaper end stores with excellent quality."
• "My family has always gone to Marks and Spencers down the years for literally all our clothing needs. The clothes you get are of great quality and a very reasonable price."
• "Quite a lot of stuff from men's shirts, suits, socks, all at very reasonable price."