"Fantastic stadium with an amazing atmosphere, this really is the fans club."
"The crowd is great, atmosphere amazing."
"Brilliant atmosphere and the team plays good football."
Cons:
"Sad to hear racism and islamophobia from the Newcastle supporters too."
"Average Premier League Football Stadia. Away seating up in the Gods, so high and far away from the playing surface which makes spectating a little difficult at times."
"With stands at different levels, you end up with floodlights in your eyes."
"Away fan seats are miles above and far away from the pitch. To reach the away fans bar you need to climb 112 steps."
"If you are away you will potentially die climbing the stairs and then bring binoculars to see the team."
"Not the best place to visit for an away fan as they put you right in the gods you can hardly see anything."
"A great city centre football stadium. It's a pity the away section is so high up making it difficult to generate pitch-reaching noise."
Customer Service
Pros:
"I have to say that the counter staff in the booking office this morning were truly outstanding."
"Did the Stadium Tour with my 16yr old son. Have to say it was excellent, far better than I'd expected it to be, in no small part down to our guide (Carol) who was brilliant."
"The tour guide was lovely, she gave great insight all the way through the tour."
"Myself and my partner went on the tour today, our guide Carol was brilliant, very professional, knowledgable, super friendly and approachable."
"Staff were plentiful and happy to help us find our seats."
"The many staff were lovely, very helpful and chatty."
"The staff at St. James's Park were a dedicated group, who's clear goal was to ensure our visit was memorable."
Cons:
"I ordered the Newcastle jersey online on April 28, 2023 from Texas. They were communicating me until they have received my money. But they have not send the item, nor responded to my tons of emails for over a month."
"Dreadful... Booked Polar Express and somehow they nicked it up, let the wrong people in and refused us entry..."
"No phone number and they charge to return (even when it is their mistake) emailed the concierge line as per the website... no response."
"Awful customer service. Placed an order for a birthday present, paid for delivery and nothing."
"When I ordered it say 3/5 days for delivery, I've emailed them constantly to ask where my things are it's been 12 days with no confirmation email for when I will get my orders."
"Iv ordered 2 lots of things iv spent over £170... it's been 12 days with no confirmation email for when I will get my orders. No response."
"Absolutely shocking service. Ordered 2 small adult shirts as birthday presents for my 2 boys, both shirts personalised with names and numbers."
Accessibility
Pros:
"A local bus service runs close by and St James metro station is close and so is the monument metro station, you could also drive and park at Newcastle Football ground car park."
"The places are in the heart of the town of Newcastle & in an excellent location where ever you are in the Newcastle area it only takes a few minutes to get to the football stadium."
"We were in level 7 which is very high up. As a disabled person this worried me somewhat but there are lifts to take you up the majority of the stairs with the last few up to our seats manageable."
"Very wheelchair accessible. You can phone for closer parking within the ground the week prior to the match."
"The ground is in the centre of town and is easy to reach and the home fans are not too bad at all."
"The ground is centrally situated so you can walk into town for food and drink or just some shopping."
"If going to St James park and driving there is a multistory car park which is a 5 minute walk from ground."
Cons:
"The exit is kinda into a strange spot but still a great shop!"
"No fanzone. Don't take cash, that saves on a security pick up, which is a money saving scheme."
"Lovely ground very big, if you're an away fan visiting the ground try and get in the lift to get to your seat not so bad leaving but I think we came down about 14 flights of stairs to get out."
"Noticed the glass panels are desperate to get cleaned, the ornamental stones at the base of the glass panels have spiders webs and general dust/dirt."
"Sadly the package never arrived in Austria, because DHL told me that sprays are not allowed on premium deliveries."
"Pre-Ordered the new home top through website waited 4 weeks for it to arrive which is what I expected however it arrived with a fault on the badge."
"Avoid at all costs! Bought a training top for £100 which evri left on the main road outside my house and was consequently stolen."
Facilities
Pros:
"Your toilets are clean well lit and easy accessible."
"The food was reasonable, beer, cider, pie, chips, etc all priced at around 5 quid."
"Did hospitality in the new wing at st James's park we had a 3 course meal. The food was amazing."
"A great stadium and well maintained. Lots of places to grab a drink and something to eat once inside."
"The views of the pitch are great and the crowd is mostly made up of families so feels safe and great for young or old to attend."
"Food and drink was pricey but not too bad, I mean you kinda expect it, a coffee was around £2.25 so not too bad, it wasn't upto much mind."
"Huge need build stadium. Away fans are behind a goal and up in the top of the very high stand."
Cons:
"The one frustration I encountered was, getting served at half time at the Bar on Level 7."
"No place to put your food to eat it though which is uncomfortable."
"Service at the bar of the 1892 club was abysmal. Young staff, no obvious manager, stale beers and truly gormless staff."
"Was in the 1892 Club and was disappointed...Great seats but the Bar area and toilets were a bit grim to be fair."
"Just disappointed with the shop and lack of merchandise, no pencils, erasers or lanyards and a bit overpriced."
"I'm only given it 4 stars as the waiting time to get numbers/logos on shirts wasn't good! One member of staff was operating 1 press while another 4 to 5 presses inactive."
"Went into the club shop today to get my grandson's new top personalised. The queue was half way through the shop, only 2 people serving."
Merchandise
Pros:
"I love the Castore clothing, designs and products."
"It's the very best shop on the planet, infact it's the best building & better than that, it is the GOAT Football Club."
"The club shop is build into the ground as is Shearers bar which serves food, drink and can host parties too."
"Cant wait to get my hands on the new top I love it £70 but I want full monty champions league badge personalised with either Bruno or almiron or joelinton spoilt for choice."
"WORN WITH PRIDE Not many clubs can date their official badge to one of their greatest victories."
"The current emblem reminds everyone of Newcastle United’s rich roots."