Toby Carvery Kenton Bank Reviews Summary

Food Quality

Pros:

• "Quality of the meat was exceptional."
• "The beef was very tender and I enjoyed my food."
• "It was delicious!"
• "The carvery and puddings ordered were all very tasty and thoroughly enjoyed."
• "The food was fresh hot and tasty."
• "Food was very enjoyable too. Huge Yorkshire puddings and lovely roast potatoes. Meat was very tender."
• "Absolutely fantastic food. The roast lamb was perfect and cooked beautifully."

Cons:

• "You could hardly cut the Yorkshire pudding it was that hard and had clearly been reheated also."
• "Couldn't cut into the roast potatoes, they were solid."
• "The food was largely cold by the time it arrived, and the taste and texture of the potatoes and veg were quite poor regardless."
• "The roast potatoes were over cooked and hard, and not as much veg on offer as others we've been to."
• "The only issue was the toast potatoes where a bit under done and cauliflower cheese had no cheese."
• "All the food was dry & tasted old even the lamb I got was dried out."
• "The beef was luke warm and was very fatty."

Service

Pros:

• "It was great to see such kind service without the need to ask."
• "We were served by Emma who despite being busy took time to serve us."
• "Kitty was our waitress and she was spot on, attentive and efficient."
• "Were served by Emma and Grace - really lovely girls and nothing was a bother for them."
• "The server, Nadia, gave me recommendations because I had never been to TC before. She checked on me multiple times after that to see how the food was or ask if I needed anything."
• "We were served by Nadia so would be nice if she could be recognised for her amazing customer service."
• "Went there today for lunch, everything was good especially our server/waiter Tracy, looked after us very well, service was prompt with our drinks, food good and value for money."

Cons:

• "Our waitress was pleasant but kinda got the impression we were irritating her."
• "We waited another 5 minutes for someone to come out of the kitchen. When they did appear, one chef was putting out fresh pots but did not acknowledge us."
• "Staff appeared stressed and this reflected in the 'customer experience' both the meet and greet and the bar staff."
• "Chef messed up the order mixing up mine and my partners orders for our wrap/bap, the fillings had to be swapped back which made the meal unappetising and cold."
• "When asked for the bill we waited nearly 15 minutes."
• "The man behind the servery was extremely rude."
• "3 staff chatting at the bar, ignoring us as we stood waiting to be seated, I moved forward and a girl with a foreign accent (get back over by the door till I seat you)."

Ambiance and Accessibility

Pros:

• "The place was clean, we got seated quickly, the waitress was lovely and made sure we knew what to do."
• "I really liked the amount of space you had between tables."
• "Disabled toilets and car parking spaces available, baby changing room in the disabled wash room."
• "Great kids menu to choose from as well, really lovely place with friendly staff who are more than happy to help."
• "The lay out of the restaurant is spot on."
• "Lovely friendly place to eat."
• "Big car park with disabled parking and access to the pub."

Cons:

• "Got taken to a seating area that was far too crammed."
• "It was extremely busy and this was 5pm."
• "Just been for a Sunday carvery. The staff at reception and Ann who served us are drinks was very nice and helpful. So a large queue around 20 mins to get served."
• "Shocking waited ten minutes at carvery guy came in and out did not acknowledge us at all."
• "Decided to eat here following Rugby on Saturday 26th February 2022. We stood at the desk where requested to wait for a table for 5 minutes despite staff in the far corner seeing us and a member of the bar staff passing us we were ignored."
• "Was told there was no table for 2 and a highchair (even though we could see loads of empty tables) we were asked to sit in the bar area with a 1 year old."
• "Shame we were opposite the kitchen door that was constantly banging throughout our visit. Maybe something in place to lessen the force it closes with."