Redworth Hall Hotel Reviews Summary

Room Quality

Pros:

• "Our room was a good size and nicely decorated and furnished, with a king size bed."
• "The room was spacious and very clean, bed comfortable with plenty of storage."
• "The room itself was absolutely lovely a very good size room with a bath and shower."
• "Rooms are lovely, clean and comfortable."
• "The double room was large, clean and well prepared with everything we would require from a Hotel of this standard."
• "The rooms are very clean, comfortable and cozy with ours have a spa bath and large shower."
• "Suite room was excellent, very comfy and spotless."

Cons:

• "I paid extra for an upgrade on room, to find we looked out onto a muddy bank and was a noisy generator outside."
• "The room was nice but far too hot even with the Aircon on, didn't have a comfortable sleep."
• "Got to be most disappointing place I've been to rooms dated and average bed sunken in middle was like laying on bricks."
• "In the room a complimentary water was already drink and just an empty bottle. The mugs for the hot drinks was dirty."
• "The room was definitely a mission to get to with up one lift and down another."
• "The rooms were okay we upgraded to a deluxe room which wasn’t worth the money the shower was full of mould and was grubby."
• "The room was large and clean but very tired."

Staff and Service

Pros:

• "The staff were friendly (especially the cockney lady on reception)."
• "Callum the night worker at front desk needs a raise as there was an incident that happened on the night and he handled it admirably."
• "The staff work hard and the service was very good."
• "Customer service was absolutely perfect."
• "Molly on reception was an absolute delight so happy and professional."
• "All the hotel staff were wonderful especially the reception ladies!"
• "The staff were very friendly and helpful."

Cons:

• "Some of the staff are useless."
• "The other man who was working with him had a very poor attitude and was extremely rude."
• "Reception staff not friendly and quite rude, one guy in particular."
• "Service could have been better but it’s evident lots of young people are hired for first jobs etc. which is good for the area."
• "The main things that let's the hotel down is the food, which is terrible and the staff who mostly give the impression they don't want to be there."
• "Staff were very rude not to us but another couple young lad came with wine they had ordered plonked it on table never offered to fill glasses of ask if it was to their choosing."
• "Restaurant staff were unfriendly."

Spa and Leisure Facilities

Pros:

• "We stayed in the deluxe spa room and it was well worth it!"
• "The spa was lovely it was great being able to just switch off and relax."
• "The tranquility room is lovely for relaxing in."
• "The massage was absolutely perfect, bliss."
• "The spa was nice and clean and definitely a good size."
• "A fantastic spa area with pool, sauna and steam room with plenty of loungers."
• "The spa area, including the gymn and pool, are excellent both in decoration and equipment having obviously had a large amount of money invested in them."

Cons:

• "Spa is really dirty and sharp edges. Broken tiles which my son hurt his hand on. The hot tub was full of floating dirt."
• "Spa area nice but lots of children in pool area which defeated a lot of the point and made areas loud and inaccessible."
• "So for the spa experience, we would not return, really disappointed."
• "The jacuzzi was broken, the pool was lukewarm, and the steam room really busy all afternoon."
• "The spa was dreadful, steam room was cold, people in and out continuously."
• "The steam room out of order."
• "The treatments were good but the spa area was a little grubby and the hot tub wasn’t working."

Food and Dining

Pros:

• "The food in the restaurant was sublime."
• "The food and drinks were beautiful."
• "We cannot fault the food and they were perfect with my peanut allergy."
• "We had a great meal, enjoyed the pool etc and had a relaxing massage, all for a very reasonable price."
• "The food was excellent and service second to none."
• "Food was at a very high standard with a great selection for evening meal and breakfast."
• "The food was delivered to the table piping hot, the staff were so kind and attentive."

Cons:

• "The evening meal was terrible!"
• "They were dry and awful i had fish cakes my partner croquettes."
• "Each item we ordered was missing key ingredients or not as described."
• "The food we both had the Redworth burger and it was not great, the bin was just sloppy and the burger taster like a standered frozen burger."
• "Food wasn't great despite the high price tag."
• "Food quality was very poor, came out cold with poor presentation and lacked any flavour."
• "The food was awful in the restaurant and not something I'd go for again."