Regain Hearing - Maidstone Reviews Summary

Audiologist Service Quality

Pros:

• "Excellent consultation with Lee. I was very impressed and amazed with how my tinnitus has improved with the use of my hearing aids." - First Review
• "Superb audiologists. Lyndsey has been the Consultant looking after my treatment and she has been the best, and most professional, in my treatment." - Second Review
• "JJ is an exceptional audiologist. He's friendly, an excellent listener, and explains everything wonderfully." - Tenth Review
• "I went to see Jackie who inspected my ears. Although she was unable to see any issues with the tinnitus I’ve been experiencing, she went above and beyond and helped me to get the right medical treatment." - Eighteenth Review

Cons:

• "I had both ears micro-suctioned. When doing my left ear the audiologist somehow managed to get wax on my ear drum. They then squirted some water in my ear to clear it. This left me with the feeling that there was still something in there." - Second Last Review

Customer Service and Staff Attitude

Pros:

• "Sara has kept me up to date with all appointments, and also has been as professional as possible." - Second Review
• "Zara (at the front desk) is a true gem to any company and she kept me well informed about my enquiries and nothing was a problem." - Twenty-first Review
• "The staff were very friendly and welcoming. The process was explained well and at all times my welfare was checked." - Twenty-fourth Review
• "I received a friendly welcome and professional consultation with clear feedback and guidance." - Twenty-ninth Review

Cons:

• No specific cons mentioned regarding customer service and staff attitude.

Earwax Removal Procedure and Effectiveness

Pros:

• "The whole procedure of wax removal was carried out professionally and with great sensitivity." - Third Review
• "The ear wax removal experience was actually enjoyable and relaxing." - Fourth Review
• "Jackie resolved my hearing issue within 20 minutes." - Fourteenth Review
• "I had wax removed from both ears. Nikki was very careful and thorough and I have now regained my full hearing." - Sixth Review

Cons:

• No specific cons mentioned regarding earwax removal procedure and effectiveness.

Facility Ambiance and Amenities

Pros:

• "The whole process of assessing my hearing needs was very impressive with loads of impressive equipment to hand and great ambience in the place." - Thirteenth Review
• "Very good experience from start to finish, cup of tea on arrival, staff very friendly and knowledgeable." - Seventeenth Review
• "Friendly, welcoming, and personable staff from the minute I arrived and the clinic/shop was well designed, modern, and clean." - Twenty-fifth Review
• "The premises are beautifully appointed and spotlessly clean and the team are really friendly and professional." - Thirty-first Review

Cons:

• "Their booking system seems very complicated as I was called to rearrange my fitting as I had been booked in at the wrong location and it took a further four calls to confirm a new appointment." - Fifty-eighth Review