Toby Carvery Newton Abbot Reviews Summary

Service

Pros:

• "The new management is such a breath of fresh air! He was so enthusiastic and friendly and literally nothing was too much."
• "The young lad cutting meat was alone but did an amazing job with serving he’ll go far."
• "Our server, Paige, was so polite and bubbly... Management (Gavin) has clearly done some amazing work and staff now seem trained extremely well."
• "Staff were very helpful and smiling. Could not do enough to make sure we had a lovely time."
• "The chef who was serving the carvery today at 12pm 18/08/22 was very polite and friendly - excellent customer service."
• "Really lovely service from Katrina, we spent a few hours with 6 kids and 3 adults, all had empty plates and Katrina met our every need, with a smile."
• "The manager was amazing 🤩 he was the nicest manager we’ve come across in a toby yet, going around the tables making sure everyone is ok."

Cons:

• "Service was awful, staff running around like headless chickens trying to serve people dessert when they had only just been seated."
• "Service was slow, no one serving at carvery, after waiting a few minutes had to go and find someone to ask for a carver."
• "Terrible service left waiting at table seem to have been forgotten ordered food that never turned up."
• "Service was, I must was worse than poor. A complete mix up with one meal, drinks order was forgotten."
• "Food was not nice at all... service terrible waited 30 mins to no drinks."
• "Waited over an hour for dessert, despite 2 waitresses supposedly checking gf options."
• "The whole experience was dismal and disappointing, the service was poor, very very slow..."

Food Quality

Pros:

• "Highly recommend also went back next day for breakfast, AMAZING QUALITY, great selection, hot, fresh, none greasy, totally terrific."
• "Great warm welcome, friendly attentive staff. Great selection of FRESH veggies and meat on the counter."
• "The food was beautifully cooked, a wide variety of vegetables and the chef was communicative, ensuring we were happy with the carvery."
• "The beef was beautifully cooked and tender. Couldn't fault it."
• "The carvery offered a delicious array of perfectly cooked meats and fresh sides."
• "Fabulous carvery, delicious dauphinoise potatoes, and the beef melts in the mouth."
• "The food was excellent and represented good value for money in a comfortable environment."

Cons:

• "Potatoes like bricks meat was dry, it would appear nobody had turned the veg to keep moist."
• "The well know toby gravy was like water from a drainage - watery with dried up bits."
• "Most of the meat looked as if it had sat under the heat lamps for too long."
• "The food was disgusting. I wouldn't feed it to pigs."
• "Food was not usual standard, meat was chewy and old and the potatoes had an after taste, very synthetic in fact about 30 mins later i was ill."
• "The actual food was terrible quality. Potatoes were very undercooked."
• "The food was so bland and it all tasted the same."

Atmosphere & Cleanliness

Pros:

• "We moved to Devon from Bournemouth 3 months ago, this was our first visit to the above and we were very impressed by the really warm welcome and subsequent service."
• "All in all, a relatively inexpensive midweek evening out in a clean and safe environment, where the food atmosphere and staff were excellent."
• "It was a thoroughly enjoyable experience and parking was easy as there is a good sized car park."
• "All the staff were friendly and good humoured which created a warm environment."
• "Very relaxing atmosphere, never felt rushed."
• "The staff couldn't do enough to accommodate. The atmosphere was lovely warm and welcoming."
• "What a fantastic experience, all a carvery should be, fabulous food, bright cheerful staff and restaurant."

Cons:

• "Arriving at 16:30, the carpark was empty as were 90% of the tables yet we still got seated next to everyone else including families with screaming kids."
• "Awful from start to finish. Table sticky and dirty. Lack of knowledge regarding gluten free options."
• "Tables around us were filthy, there were even peas on the window ledge!"
• "Curtains half hanging down in the conservatory, and the roof was green, it looked like the place had closed down from the car park."
• "There was no atmosphere staff weren’t friendly or welcoming and we left feeling let down, hungry and miserable."
• "The decor needs updating. The carpet was thread bear in some places around by the till are and could be dangerous."
• "Poor unloved Toby carvery. Rundown on the outside and in, peeling paint and threadbare carpet."