Oak Tree Mortgages (Sheldon) Reviews Summary

Service Quality and Professionalism

Pros:

• "Wes has provided a brilliant service from start to finish."
• "Westley Gordon was recommended to me by my friend and he didn't disappoint."
• "Westley the mortgage advisor I worked with each time went above and beyond."
• "Wes helped my partner and I with our mortgage for our first house together."
• "Wes was incredible in finding me the best mortgage to suit my needs."
• "I cannot recommend him enough - top quality, friendly service."
• "Westley is absolutely fantastic at his job and his customer service is second to none."
• "Wes was extremely helpful and made the whole mortgage application process so easy."

Cons:

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Communication and Responsiveness

Pros:

• "He was always on hand to support with our queries and responded quickly."
• "He helped us find the best deal for us and has excellent communication."
• "Wes Gordon at Oak Tree Mortgages is the best, I wouldn’t go to anyone else for a mortgage!"
• "Wes has provided us with an excellent service."
• "Westley is an extremely friendly and knowledgeable person."
• "As first time buyers, we had a lot of questions about the process of buying a house."
• "We went full circle from moving home to eventually staying put with a remortgage."
• "Wes was recommended to me by a friend and went above and beyond from start to finish."

Cons:

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Expertise and Knowledge

Pros:

• "He was very knowledgeable and answered all questions we had with accuracy and transparency."
• "Wes was knowledgeable, supportive and guided me throughout the entire process."
• "He navigated me through a remortgage via video call this afternoon efficiently and clearly."
• "Westley was fantastic all the way through my house purchase, really simplifying the process for me."
• "His expertise makes you feel in peace that everything is going to smooth."
• "We were first time buyers so really felt out of our depth but found ourselves in good hands."
• "Westley is a first class professional who is a pleasure to deal with, his industry knowledge with pragmatic and understanding approach."
• "Westley Gordon, he is the best in class. He has been my advisor for many years and has always been very helpful."

Cons:

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Customer Care and Support

Pros:

• "He made the process for myself and my partner a breeze and was so attentive."
• "He always gives honest advice. He has told us his true opinions even when it wasn't in his best interest but ours."
• "Wes was amazing! Really down to earth, happy to go through anything we didn’t understand."
• "We will certainly be using your service again when we need to and would not hesitate to recommend you."
• "We can not thank Wes enough for the help and guidance he has provided us with over the past few months."
• "Wes went above and beyond to deliver a fantastic service throughout the process."
• "We are really grateful for all the help from Wes at oak tree mortgages given that our house move was in the middle of two lockdowns."
• "As first time buyers we relied completely on our mortgage adviser to guide us through this process."

Cons:

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