Elysian Finance ltd Reviews Summary

Professionalism and Responsiveness

Pros:

• "Joanne is very professional yet personable and listens to everything you tell her."
• "Highly recommend Elysian Finance! They have been nothing but outstanding with assisting me with my Mortgage!"
• "I was happily surprised by how quick the whole process was."
• "Joanne Pope has been my mortgage advisor for a few years now and I always feel like I'm in safe hands."
• "The whole mortgage process was handled efficiently and professionally by Phoebe and her team."
• "I had an exceptional customer care and support from Joanne Pope and Lisa Atkinson regarding my re- mortgaging application."
• "I was super impressed with the mortgage broker service I received from Elysian Finance."
• "Every part of our interaction with Elysian finance was amazing."

Cons:

• "Communication was really poor. I constantly had to chase Cathy for updates and often she wasn't available to speak."
• "Left messages to get an update from a broker every day for 2 weeks... waiting for updates without even email or call back."

Knowledge and Expertise

Pros:

• "Joanne and Lisa have been phenomenal each time we've needed to apply for a new mortgage or a re-mortgage."
• "Cathy has been a wonderful advisor (now over multiple years) and Michelle who I began working with this year has been with every step of the way."
• "My advisor Joanne is always happy to answer my questions and she has always taken the time to understand my personal circumstances."
• "Phoebe has done a stellar job in understanding my needs for mortgage finance."
• "Outstanding service from start to finish. My case was somewhat complex due to changing jobs part way through the mortgage application."
• "Cathy has been amazing at finding me a new mortgage deal, she managed to find multiple different options for a complicated remortgage situation."
• "Cathy was very proactive from day 1. Obviously she knows what she is doing."
• "Dan Duncombe at Elysian Finance has been amazing in talking my partner and I through the necessary steps in buying our first property."

Cons:

• "Upon receiving the mortgage offer and going through a hard credit check it turned out that the lender couldn't lend me the required amount - the mortgage offer was c. £10k short."