Entwistle Green Sales and Letting Agents Bury Reviews Summary

Professionalism and Efficiency

Pros:

• "A massive thank you to Martin and Sydney for their professionalism and going the extra mile to make the experience as pain-free as possible."
• "Lewis Booth and colleagues has been extremely helpful, professional and efficient, nothing has been too much trouble for them."
• "He was very helpful, always reachable and very professional."
• "I dealt with Lewis Booth and Carl Barnes for the purchase of my property in Bury and I was extremely impressed at the professionalism and communication throughout the purchase process."
• "The team were professional, responsive and friendly."
• "Professional but very friendly and approachable."
• "Lewis is exceptionally professional agent who helped us through the process of selling our house in Bury."

Cons:

• "Letting agents are so rude they lie into your face and ignore you on each occasion saying different story each time."
• "I have never approach such unprofessional people in letting."
• "If a property in your chain is being sold by Entwistle Green, all I can say is good luck, they are terrible at answering the phone and take days if not weeks to respond to emails especially if you are dealing with Julie."
• "When I enquired about a property that was advertised at £150000 I was not invited to discuss it I was greeted with 'That property has gone up by £30000 (20%) do you still want to view it' When I replied not at that price the discussion was rapidly ended."

Communication and Support

Pros:

• "Julie's level of communication throughout was excellent and it ensured that the sale was pushed through in a prompt manner."
• "Julie did an outstanding job at keeping us up to date on the progress of our sale."
• "So glad I chose Entwistle Green to sell my prorperty. Julie kept in constant contact throughout and went above and beyond."
• "The communication and quick responses was what sealed the deal for us."
• "Probably the smoothest renting experience you could have. Communication has been to class from the get go."
• "Both Julie and Stephen responded to queries in a very timely manner and always kept me updated with progress."
• "The communication was excellent, and staff very polite and enthusiastic."

Cons:

• "It’s been 8 months the house been sold and out a sign up and still waiting to be completed as getting different dates for the house to be completed and still waiting there different stories."
• "We are waiting over two months for rent and deposit return."

Customer Service and Satisfaction

Pros:

• "Great customer service from Entwistle Green (bury) - my house application was completed in just a weeks time and I am now moving into my lovely new home."
• "Thanks to Lewis and his reactive response he managed to salvage the sale."
• "I would highly recommend EG for their professionalism, friendliness and efficiency."
• "All the team were friendly and professional and helped the sale to move along quickly and stress free for ourselves."
• "Efficient, helpful, reliable, friendly and made everything so easy for me."
• "I felt confident leaving the sale in their capable hands."
• "The staff are professional and always very helpful."

Cons:

• "I’m waiting 24 hours if nothing done I will take board off and give another Estate agent with better service, quick service always keeping up to date."
• "I have lost out in rent money paying bills on empty house etc."