Langley Dental Practice Reviews Summary

Customer Service

Pros:

• "The staff at the practice are very professional, polite and helpful and have always done their best for me."
• "The really nice ladies on reception very helpful."
• "Every single person that I had contact with, over the phone or in person, was friendly, helpful and professional."
• "The staffs are very lovely and their services are excellent."
• "The receptionist are friendly and easy to talk with."
• "All the staff are helpful and friendly and there is a lovely atmosphere in the practice."
• "The staff were wonderful, friendly and professional from the minute I entered the practice."

Cons:

• "Receptionists really common and lack professionalism and empathy."
• "The reception staff were useless and sounded like a broken record offering no resolution or alternative for the pain I was in."
• "Horrible and disrespectful service !!!"
• "The owner of the practice has took her off their books. They have taken MY review and used that as a reason to remove my child."
• "Chucked me off their patient list so had to go private for treatment. No warnings no letters no calls absolutely nothing."
• "However the company ignores any critical reviews so that's a good indicator on their level of service in my opinion."
• "Very Rude receptionist could not explain things in a nice manner."

Dental Care Experience

Pros:

• "I experienced no pain and only mild discomfort during the operation."
• "The dental hygienist did an excellent job, and the dentist was both thorough and gentle during the examination."
• "The dentist and surgeons are fantastic and can't fault their work."
• "The dental surgeon and dental nurse we’re both exemplary and made a very nervous patient calm and collect."
• "The extraction was painless and very effectively undertaken."
• "The dentist performed the extraction expertly without the need for surgical intervention."
• "The process was effectively carried out by Dr Tariq; it was completely painless."

Cons:

• "Absolutely disgusting experience 😤. I was referred for Sedation June 2020 from my Dentist with all relevant information being sent to Langley Dentist to do the treatment or not only for them NOT to read my file properly as THEY SHOULD'VE DONE before wasting my time and money to get there."
• "I was due to a wisdom tooth extracted which is causing me severe pain and discomfort, but they cancelled my appointment 3 times!"
• "Disgusted with the service and the appalling attitude of the staff."
• "Came for an emergency appointment here with my child was advised by harris the dentist to register the child i did online this was rejected i had some personal issues so took around 12 weeks to follow this up and ask why, at first i was told i must of tried registering myself an adult when that was not the case when the receptionist Gemma then made comments regarding why it hadnt been chased up sooner i just feel this is really unproffesional as the dentist is not aware of personal life left me feeling upset manager had the same attitude and wouldnt let me speak."
• "Couldn't believe how i was treated phoned up to ask about my follow up appointment and Was told i couldnt be treated becouse i missed the appointment that i never had a reminder about can't believe you can be treated like that told I couldnt do anything about it practice policy and that was that no wonder the dentistry is in such a mess fuming and fee let down for having a job and couldnt remember my appointment no second chance just told NO."
• "I ended up with the Langley Dental practice and have nothing good to say about them."
• "Avoid this place at all costs."

Comfort and Reassurance

Pros:

• "I have just come from Langley dentist and all the staff and my dentist was absolutely fantastic considering I'm a really nervous patient they all kept me calm and at ease."
• "I really recommend any body who gets nervous to attend there."
• "They booked her an appointment for the following day demonstrating their compassion and professionalism."
• "Constantly explaining what they were doing, very extensive aftercare advise."
• "The staff are amazing, nothing is too much for them, they are so friendly and they always go above & beyond."
• "The staff was warm and welcoming, which instantly put her at ease."
• "They answered my questions and talked me through everything that was happening which made me feel relaxed."