Viva Vegas • Diner & Bar Reviews Summary

Hygiene Standards

Pros:

• "Everywhere was clean and tidy, we were seated quickly and had a chance to look at the menu."
• "Surroundings are clean and bright with a retro American feel."
• "The restaurant is clean and the staff are polite enough."

Cons:

• "Hygiene standard is ridiculous- food on floor, slip hazards & dirty chairs and tables."
• "Toilets were absolutely filthy."
• "The restaurant was quite empty... I can see why."
• "The cleanliness of the place wasn't great and didn't seem to have a large amount of cutlery."
• "Toilets were awful, ladies had a sewage smell and disabled hadn't been cleaned all day by the looks of it."

Service

Pros:

• "Enjoyed a lovely two hours here, very busy but the staff were coping really well and very friendly."
• "Was seated early for our meal the girl who served us was lovely and none of our experience was her fault."
• "Staff are very good, helpful and polite."

Cons:

• "Service poor - only one woman working, rest of staff hanging around."
• "Service was very slow. Most of the front of house staff seemed to be hanging around by the bar."
• "The service here was atrocious."
• "Awful service. We didn’t even get as far as ordering, the rude staff blatantly ignored us."

Food Quality

Pros:

• "The only good things were the shakes and cheese bites."
• "Our food was actually not too bad, but it was definitely not worth what we paid."
• "Milkshakes were lovely but in the menu pic they're in that typical diner Sunday glass."

Cons:

• "Food: chips all cold, nachos cold, hot dog cold, wrap Luke warm tasteless, lacked chicken."
• "Ordered on the app and sat at the table for 25 minutes with nothing happening, restaurant quiet and staff made no effort to engage."
• "Ordered and paid for our food which was three loaded fries, burger and kids meal but then was told they were out of fries."
• "Ordered the hangover burger at a bank breaking £18! Doesn't come with anything so we ordered the hangover loaded fries."

Atmosphere

Pros:

• "The diner is cute and has a lot of potential."
• "Fab time here the other night. Great service, nice modern take on American diner in smart purple."
• "Very tidy and well maintained diner, great decor, clean toilets and polite friendly staff."

Cons:

• "Loud music. Water had bits in it and when we returned it didn’t even get an apology."
• "Manager then informed us he'd been dealing with complaints and refunds which solidified my worry that I'd chosen the wrong place."
• "Toilets due a clean/refill."