Cineworld Reviews Summary

Parking

Pros:

• "Easy to park. Like the 4 hours free parking by registering your car reg on the consoles in the building."
• "The cinema refund your parking as well. So make sure you take the receipt ticket with you."
• "Access from the a12 is easy and so is parking."
• "You can also register your car in the cinema for free parking which is a nice perk."
• "Also they have free car park, you park and then you use one of their machines to registrar your car so you don't have to pay."
• "Parking is free in the adjacent car park, by entering your reg once inside the cinema."
• "Pro-tip: don't pay for parking. Enter your car reg before you see a movie for 4-hours, free."

Cons:

• "Hit and miss as to whether you will find a parking space, cinema isn't too bad but feel it's now in the shadow of empire."
• "Parking is limited at times especially at weekends as there is other amenities around it like bars & many restaurants so it does fill up quick."
• "Situation has been made worse when sections of car park have been lost either temporarily or permanently."
• "Furious because i got a parking ticket despite the fact i had bought and displayed a valid Pay and Display ticket."
• "Wasn't told that we got free parking and ended up getting a parking fine of £60."
• "Nice location for the cinema but at peak times its a nightmare to find somewhere to park."
• "When going to see an evening film... I have to allow 20-30mins to drive around the car parks before the film searching for a space."

Staff and Service

Pros:

• "The amount of staff and how helpful they are."
• "Generally a pleasant afternoon and the cinema was a credit to the manager and staff."
• "Great staff, really really friendly."
• "The staff were helpful and although I had to purchase tickets for the right day there and then I was refunded my original ones without any hassle via cineworld's customer service (email)."
• "Probably one of the best Cineworlds you could go to in the area... it's clean, loud, and the staff are always helpful."
• "I'm disabled... I was offered assistance to my seat and due to their kindness and understanding this helped me relax and enjoy the film."
• "One of the members of staff made an effort to dress up and he was great, really friendly and really accommodating with helping with parking."

Cons:

• "Awful staff, rude and obnoxious and very concerned with using their walkie talkie's to try to make themselves feel important but not concerned enough with customer service."
• "I am very disappointed with the manager Rachel for several professional reasons."
• "They are useless at combating people who continually talk during films and then just act dumb when you challenge their inability to deal with it."
• "Customer service in this cinema is dire."
• "I asked someone for assistance, he wasn't that bothered and seemed to keep walking instead of actually stopping to talk to us."
• "Dreadful customer service, don't ever try and call them to speak to someone."
• "Really disappointed, the young lady I was taking has learning disabilities and was really looking forward to seeing Tom and Jerry, we were going through the process of getting tickets when the manager came over and refused her saying she was too old."

Facilities and Cleanliness

Pros:

• "With a wheelchair accessible entrance and screens and also a disabled lift and toilet."
• "The screens are modern with good sound systems and comfy seating."
• "Cleaners seemed to be constantly working in all areas."
• "Theatre was clean and neat."
• "Nice cinema, good facilities. Good disabled access and toilets."
• "Clean, comfortable screens, superb IMAX, you have to try 4DX at least once."
• "Nice cinema located in ippswich, plenty of screens, just been refurbished, as well as 2D there is 3D and 4DX, nice friendly staff and atmosphere toilets."

Cons:

• "When the lights came up, all you could see was rubbish on the floor. Popcorn, drinks and popcorn cartons."
• "Went to see Murder on the Orient Express... auditorium was absolutely freezing."
• "The cinema was filthy and staff not interested in monitoring the screens."
• "Although it was clean and tidy, the foyer and the actual cinemas were ridiculously COLD."
• "Despite the refurbishment a year or so ago they do not appear too have solved the long term drainage issues so the main toilets always smell awful."
• "Freezing cold."
• "We pre purchased tickets, travelled to Ipswich from Colchester and no where anywhere near the venue to park!!"

Value for Money

Pros:

• "Great rewards and discount if you have a cineworld card which if you love your films I highly recommend!"
• "They sell alcohol in the cinema which is reasonably priced."
• "Tickets are also reasonably expensive for new films, but older ones are cheap as chips."
• "We also get 15% off food and drink with the unlimited card."
• "There's car park with only £1 after 6pm currently."
• "A tad expensive but for the competition it's pretty good!"
• "Me and my partner have cineworld unlimited cards that allow us to see as many films in a month that we want for £15.99 a month."

Cons:

• "If you buy tickets online you receive an additional administrative charge!"
• "Food/drink - never tried too expensive so bring in own."
• "The cost of food and drink is the reason that I won't, it cost us pretty much the same price for food as the family ticket!"
• "Food and drink prices extortionate as all Cinema's are... I'd spend more if that wasn't so."
• "The prices are obviously high. Even the £1 cinema will cost a family of 4 the wrong side of £10 now."
• "A quite expensive night out, tickets are not the cheapest, the snacks and drinks are very expensive too."
• "If you do manage to park the tickets really expensive. Food and drink really over prices."