Vue Cinema Watford Reviews Summary

Seating

Pros:

• "All the seats recline and they are so comfy."
• "Comfortable reclining chairs."
• "Seats were 10/10 and very comfortable."
• "The reclining seats made the viewing experience incredible."
• "Love the recliner seats."
• "The new recliner seats are comfortable and the leg room is good."
• "The seats are super comfortable."

Cons:

• "Unfortunately there was a mark or chip in the top centre of the screen which was quite off putting."
• "Although the venue is clean, the chairs, floors and carpets are in need of a complete refurb as these all look pretty worse-for-wear."
• "We had VIP seats, these were very comfortable, but had poor leg room, I'm 6ft tall."
• "Seats are just about comfortable enough for a 2 hour film, but longer and they'll make your bum numb!"
• "In Screen 6 they are too close to the screen."
• "No11 screen very small wide but not deep. Would prefer more stepped."
• "Plus it was cold and the seats not comfortable."

Customer Service

Pros:

• "Great atmosphere. Large screens. Very supportive staff."
• "Staff were lovely."
• "Lovely friendly staff, and easy free parking."
• "The staff were friendly and helpful."
• "Staff are young and friendly."
• "The staff are really lovely and welcoming!"
• "Staff were all so friendly."

Cons:

• "Just returned from watching the 6.40pm showing of Baby Driver. Really disappointed with the service. It was a complete shambles."
• "Staff at the pay counter miserable."
• "Seriously need to sort out your customer service 😡😡😡"
• "Service was diabolical from start to finish."
• "Poor customer service from both the girl on the till and the manager."
• "The first person really wasn't bothered and clearly didn't want to help."
• "The staff were awful and what I assume was a manager was incredibly rude on two occasions."

Facilities

Pros:

• "Nice venue with plenty of parking."
• "Clean, comfortable, relaxing, love the seats of course all seat have a great viewing angle due to the fact that rows are well elevated and spaced."
• "Easy parking and a large number of screens."
• "Free parking in the large Woodside Park car park."
• "The auditoriums are clean and tidy."
• "Clean toilets and really cool reclining seats!"
• "Free parking and the whole place is immaculate."

Cons:

• "The main lobby entrance is a bit run down and could do with some refurbishing!"
• "The lobby at moment is currently being refurbished and is clearly visible as the mens toilet was out of service."
• "2 of the screens have big black marks on them, and have done for years."
• "The projection systems need updating and are not of the same quality as newer Vue cinemas."
• "The entrance/exit door is next to the screen, so it can be distracting when people come in and out during the movie, as the light from the corridor is quite bright and leaks in."
• "Although the cinema room had flickering lights above during the film and also the lack of interest in staff serving food was very obvious."
• "The toilets were very dirty and unhygienic, disgusting and in the women's toilet there was a broken lock in one."

Value for Money

Pros:

• "Prices are not too bad for tickets."
• "I won't comment on pricing, as due to the Meerkat 2-for-1 deals and other offers, so long as you aren't paying standard full price for a ticket, or opting for the cost-inflated confectionery, you won't be breaking the bank on a trip here."
• "Prices have gone down."
• "This place is also excellent value for money in terms of ticket pricing."
• "Great cinema and good priced tickets."
• "The tickets are good value."
• "Prices have improved with tickets now starting at 8.99 for any film."

Cons:

• "No price displayed for most items, we ended up paying more than we thought."
• "The price of the food...... yikes!!! £6 for a small popcorn, that cost approx 3p to make and £6.50 for a hot-dog."
• "Quite expensive at almost £9 per person for the cheapest tickets."
• "Why are the hot dogs and treats just so expensive, and the queues are always a nightmare."
• "Only let down was that 2 x ice blasts & 2 x popcorn cost £24.00, a bit of a rip off."
• "Usual super pricey drinks and popcorn."
• "On site food and drinks is SO EXPENSIVE, especially for families."