Empire Reviews Summary

Location & Accessibility

Pros:

• "Perfectly located cinema in the heart of Ipswich."
• "Good location unfortunately It has ruined my experience of cinema."
• "Very nice, newly refurbished building. A great cinema, nice and central to town, with parking in the car park underneath The Buttermarket."
• "Easy access, convenient parking below."

Cons:

• "Parking isn’t free until after 4pm so at weekends and school holidays, it makes the ticket price more expensive than any other."
• "Parking directly underneath with validated token adds to the relaxed atmosphere."
• "Parking can be tight (but that is the shopping centres fault, not the cinema!)."
• "Compared to the other Ipswich cinema complex, this one is well fed by public transport."

Seating Comfort

Pros:

• "Even the basic seats are super comfortable and the screen is placed well."
• "Great cinema spotlessly clean and great comfortable seats."
• "The recliners!! It's like being in your own living room but with state of the art audio-visual experience."
• "The seat I was in was very comfy (the recliner)."

Cons:

• "Watched Top Gun Maverick on a sofa! Sure youngsters would love them but not particularly comfortable if you're middle aged with a back problem."
• "The chairs were nice and comfortable, although it sucks if you're under 5'2 because you can't see a thing as you sink into the chair."
• "Shame the recliners dont recline at the back, just the feet."
• "Seats didn't work until 10 mins before the end of the film."

Customer Service

Pros:

• "Experienced great customer service this evening when my daughter fell ill."
• "Great cinema, amazing customer service from all members of staff."
• "I was helped out by two lovely ladies. Sabrina and Lily helped me locate my lost phone in the cinema and gave excellent service."
• "Very good. Helped us moved times when we couldn't get seats for 4 of us."

Cons:

• "Snacks limited and staff seem completely disinterested and didn't take our drink order correctly."
• "Staff aren’t friendly or helpful 🤷🏼‍♀️"
• "The staff was rude and unhelpful and diddnt let me view my film after clearly being way over the age limit."
• "I was in cinema last Tuesday evening I ordered popcorn and slushie this guy was wearing suit and tie look like he's a manager he served me a slushy putting his finger inside the cup."

Price & Value

Pros:

• "The monthly pass available provides great value for money for regulars."
• "The movie we saw wasn't that new and the ticket prices were really good in comparison to other cinemas."
• "Prices for tickets are good value, however snacks are quite expensive!"
• "Cheaper than Cineworld for tickets & snacks - even with the recliner seats."

Cons:

• "Good location unfortunately It has ruined my experience of cinema as the sweets pick a mix only available."
• "Food and drink way over priced but it is always clean & tidy."
• "A shame Empire has been taken over Omiplex will clearly be running this place into the ground. Snacks limited."
• "Ridiculous nonsensical one way systems that to-and-fro you away from others then back into shoulder rubbing with strangers, as well a hike in ticket and food prices."