The Odyssey Cinema Reviews Summary

Seating and Comfort

Pros:

• "Comfortable seats, great sound."
• "Family really enjoyed being able to eat and drink with comfortable chairs and a personal table with easy access to toilets and bar."
• "Such a fantastic place to see a film. The atmosphere is great and the seats are so comfy."
• "Comfy armchairs and table seating."
• "Very comfortable seats with tables plus a lovely bar that serves very good cheese platters."
• "Really comfortable and relaxed."
• "The chairs/sofas are SO comfortable."

Cons:

• "We sat right at the front with the round tables, and it was good, but just be wary of a possible stiff neck looking up."
• "The screen isn’t huge especially if you’re at the top back."
• "I find the chairs uncomfortable after a long sitting, would not recommend watching a long movie."

Service and Staff

Pros:

• "The stuff is nice and helpful."
• "The staff are always friendly and welcoming."
• "Staff were really helpful adding this on to my booking after I'd already paid too."
• "Really friendly staff."
• "Staff very pleasant and helpful."
• "Fab and friendly young staff."
• "The staff were very friendly."

Cons:

• "Pleasant staff although not the greatest service."

Facilities and Amenities

Pros:

• "If watching a film at a table or on a sofa with a bottle of wine then this is your place."
• "Spoiled for choice at the bar."
• "Two bars that remain open during screenings serving bottled ales, wine, coffees and a variety of soft drinks and snacks including their signature cheese board."
• "Bar with wide range or drinks available and cheese platters."
• "Nice snacks available to eat and a bar that is accessible throughout the film."
• "Full bar and cheese and crackers available if you want to pay extra."
• "Cheese plates and other snacks available."

Cons:

• "They don't serve them anymore. Total gutter."
• "That said, the snacks could do with an upgrade and the glasses/bottles cleared from tables."
• "The choice of snacks need improving."

Accessibility and Location

Pros:

• "Close enough to the train station that you can walk it and not have to worry about driving or parking."
• "Parking available close by at the NCP car park."
• "Car parking was provided by the back entrance which was opened for us next to a ramp to make access much easier."

Cons:

• "Beautiful cinema but stair lift not working. Had to go all the way around the back."
• "Shame there is no parking outside but only a short distance down the road."
• "Parking can be a challenge but as long as you don't mind a bit of a walk it isn't a problem."

Booking and Ticketing

Pros:

• "Great concept - choice of standard cinema seating upstairs or sitting around a table with comfy sofa chairs with family or friends with drinks and snacks available from the bar."
• "Recommend booking in advance online."
• "The tickets are surprisingly cheap in comparison to other cinemas."
• "Matinee tickets offer extremely good value."
• "Easy to book online."

Cons:

• "Very difficult to book on line with a gift card - much better to do it by telephone(the only way to get change from a gift card)."
• "The only downside is that for major releases such as Star Wars or James Bond the movie won't be available until about a month after the major players."
• "The only reason it's not 5-star is that the films are slightly behind release dates."