Taco Bell Reviews Summary

Food Quality

Pros:

• "The seasoned beef stole the taste bud firework display as multiples hints of pepper were observed in every bite."
• "The fries were good though, well-seasoned and tasty."
• "Wowie this place is fantastic. Great food."
• "As good as fast food gets. More food and bottomless drinks."
• "Food was great although packaged badly."
• "I enjoy having some Taco Bell every-so-often to change it up from other more traditional food chains."
• "Food is amazing and the prices/deals are excellent."
• "At 3 AM on New year's morning the restaurant was absolutely so so busy bursting at the seams and the food was awesome."

Cons:

• "Tried the crunch-wrap supreme, but it wasn’t up to the mark, even the seasoning was a bit off."
• "A poor rendition of the US version."
• "I don't know if the place is supposed to serve dog food in a wrap or whether this is a joke, but this stuff is worse than wraps you can get in Lidl."
• "I paid 70p for extra beef and 40p for extra sour cream. I got almost no beef and there was no sour cream at all."
• "Ordered food on Uber not only was the driver not the woman who was supposed to be collecting the order which no was not taco bells fault my churros were burnt my cinnamon twists were stale the rice was cold and stale and all my tacos were crushed and inedible!"
• "Meat wasn't hot at all; burrito was barely half full."
• "Fries all over the bag, cold, hard and dry."
• "The worst taco bell I’ve ever been at. Food comes with barely any meat or cheese, drowns in sauce."

Customer Service

Pros:

• "The staff so slow, the whole place a mess. Like no tables cleaned, I had to clean myself. The staff just put the cups on the pick up area so anyone could've taken em and filled up."
• "The lass running the counter was training someone up, she had black glasses on. She's class. Friendly, helpful, joking with customers and just all round good vibes."
• "Awesome place to have burritos and tacos. Had a veg wrap it was really awesome. Even staff is friendly you have selfservice kiosk, which helps you to avoid queues and one can pick their order and catch a local bus and intercity bus too."
• "I'm from the u.s. I love a good Taco Bell. And yeah they're not the best 5 star restaurant quality food. It's the McDonald's of Mexican food. That's not my issue. You get what you pay for and I'm always happy with the food."

Cons:

• "Ordered through deliveroo, the order received basically turned out to be 1 meal out of the 3 wee ordered. Customer service is absolutely shocking, they hide behind oh you'll need to speak to deliveroo."
• "The atmosphere is very off putting at times as it’s ran by very young members of staff. The order machines have been broken every time Iv gone in."
• "The men that were working were too busy talking and laughing when we were waiting for the food. They seemed unprofessional."
• "Absolutely appalling, the manager with blonde hair was a horrible person, I walked in and she looked me up and down and when I ordered she made a disgusting remark about my appearance."
• "I have been in therapy for 5 years, and nothing has threatened my mental health more than my experience with Taco Bell. There shall never be a time again in my life where I do not buy McDonald’s over Taco Bell. My food didn’t arrive and it was devastating!"
• "The worst customer service I've ever experienced!! If you want rice take your own spoon as they don't have any cutlery and expected my daughter to eat the rice dish with her hands!!"
• "Worst experience ever, the guy behind the desk was so disrespectful and started swearing at me for daring to asking to confirm time for food."
• "I cannot begin to explain how bad my experiences have been here. Everytime I pick up my order they forget something."

Cleanliness and Hygiene

Pros:

• "Great food incredible dedicated staff who were always cleaning if they had no orders."
• "The food and price are ok. However, if you need need to go to toilet and wash your hands before the meal you will have a trouble."
• "I absolutely love taco Bell have dome since i was little and was so surprised to find this one where I did. It is now going to be my place to go when I am in edinburgh. Everything was exactly how it should be taste texture etc. I was very impressed also the building was spotless and the staff although busy were lovely."
• "The store has no door to close and the staff were smoking at the entrance for it to spread through and now smoke on our coats. As well as it being cold because of no door."

Cons:

• "The food was decent at first taste and glanse. Upon looking around, I found that the employees stood in the kitchen with their phone out. Now this isn’t a problem but the issue is that the young employee had his work gloves on. So MY FOOD has been touched with his nasty gloves that has touched his phone."
• "Place dirty, tap hanging off in toilet I used and the drink machine must be broken as it was warm."
• "Food was good but preparation was super slow and the place wasn’t even crowded at all. Also the bathrooms were very dirty."
• "The men that were working were too busy talking and laughing when we were waiting for the food. They seemed unprofessional. Also the bin was overfilled for so long there were rubbish laying around the bin."