Foxtons Fulham Broadway Estate Agents Reviews Summary

Agent Performance

Pros:

• "Stephanie Oscarsson was one of the best agents I've dealt with so far after being in London for 9 years."
• "Guy and his team did a great job for us on the sale of our flat."
• "We can highly recommend Xavier at the Fulham Broadway office, who was the best agent we’ve come across."
• "I worked with Neil Cunningham and Jessica Davies and they did a great job in finding me a great tenant at the right price in a short space of time."
• "Our agent Ed has been an absolute star from start to finish."
• "Alex has managed a property for me for 3 years. He is very professional, always responsive and has a good understanding of the market."
• "I would totally recommend!"

Cons:

• "Probably the worst property management service in London."
• "The absolute worst property management company in London."
• "The staff we have spoken to at Fulham Broadway Foxtons have been consistently unhelpful and unpleasant to deal with."
• "The rudeness and unprofessional attitude of 'Alex' has been a constant reminder of the very very poor quality of staff they hire."
• "Extremely lazy staff, cannot even bother to ring you and respond to an email personally, just an automated response which makes no sense."
• "Quality of staff has gone down by 80% in the past 2 years."
• "In particular staff members Samyul, Stephanie and Martin have to be the 3 rudest people I have ever come across."

Property Management

Pros:

• "I was really impressed with how detailed Foxtons is with the move in process."
• "Amazing platform as well, all paperwork, agreements and issues is managed digitally directly on their website."
• "Would highly recommend Foxtons Fulham Broadway for their efficient and exemplary service."
• "I have been using the services of Foxton's Fulham branch since 2004, as a tenant and a landlord."
• "As a landlord, I've used a number of other agents in the area and from experience Foxtons are by far the most professional."
• "Foxtons have been great for us as Landlords for a long time but in the pandemic that's where they showed their value."
• "Overall really pleased with Foxtons, their approach and the whole process."

Cons:

• "I have had ongoing hot water issues since December 2020."
• "First it would be the no access to central heating in the 1.5 year tenancy."
• "Secondly, Wi-Fi, the other key requirement we requested – doesn’t work."
• "Our washing machine hasn't been working for 3 months."
• "Maintenance needed to be done on the flat, 3 weeks to even get a response to say they might deal with it soon."
• "Living in a property that is managed by foxtons has been a nightmare when it comes to correspondence and maintenance."
• "No kettle, no toaster, no kitchenware (not even so much as a plastic cup), no iron, no bedding, no sheets, no towels, no TV, no vacuum cleaner etc."

Customer Service

Pros:

• "Tommy & Xavier in the Fulham office went above and beyond on a very challenging sale."
• "Would recommend Foxtons agent to anyone else out there looking for a place to rent! Keep up the great work!"
• "She was proactive in helping us find a new home and was super helpful and kind even when we spoke to her after work hours."
• "Superbly professional and Jeroen was fantastic from Day 1."
• "Apologies for the unsolicited email but I have been receiving some quite outstanding service from Rupert Simmonds."
• "Can really see the higher quality of service compared to other agencies and recommend Audrey - she is exceptional, efficient and very nice to deal with during such stressful time of finding a new place."
• "I would like to thank Nam Nguyen of Fulham Branch, for his professionalism and kindness."