Felicity J. Lord Estate Agents Wapping Reviews Summary

Professionalism

Pros:

• "I would highly recommend Lee, she is very professional and I have experienced some really awful estate agents!"
• "Martin delivered his promise of acquiring several offers on my flat within a week of listing it."
• "Ben was amazing during the whole experience with a great knowledge of the area and the property itself."
• "A fantastic experience from start to finish with Amy, Ed and Tony at Felicity J Lord."
• "All the communication was handled very well, effectively and timely, before the viewing afternoon, and during the viewings."
• "I was very impressed with the professionalism of all the staff at the Wapping office."
• "We have used FJ Lord Wapping to manage our flat for the last 4 years and they have been extremely professional and friendly."

Cons:

• "Error after error; never an apology. Over promising to get the business then massively wide-of-the-mark delivery."
• "I'm not sure if it is laziness or incompetence but dealing with fjl is an incredibly frustrating experience."
• "The agency also told us that the property was going to get professionally cleaned before the move in date. Guess what? The house was in horrible conditions."
• "I found the communication from the agents to be lacking in frequency, quality, and clarity."
• "The agent lied to us about the future state of the property when I took out the agreement."
• "Utterly unprofessional! Worst customer service/attitude I have ever experienced!!!"
• "During the 2 years I spent with fjl, I had to chase a minimum or 2 times to even get a response on issues that came up."

Customer Service

Pros:

• "She listened to my requirements and tailored my viewings to properties that had what I was looking for."
• "Speed, anticipating Client's needs and amazing efficiency."
• "Thank you Faraz for your professionalism in dealing with my queries, you have been exceptional and very knowledgeable."
• "Luke Jackaman was incredibly helpful in our property search, being knowledgeable and forward-thinking."
• "James Bastick is very profession and really very friendly, from beginning he made sure that he is responding to my emails and questions as well as my texts."
• "Ben was a massive help in finding a property to rent, we have found a great apartment, in a great location for a great price."
• "Couldn’t have had a better experience with viewing properties! Ben was super helpful and his knowledge on areas was exceptional."

Cons:

• "They didn't get back to me about my move out date or final rent payment until I chased different people several times."
• "I've not had a single reply in three weeks, not even a 'thank you for your email'."
• "I am a tenant for this agency and will deliberately avoid renting FJL properties in future."
• "This is not how we expected our house move to go, and recommend that if you deal with them, you get in writing before signing anything."
• "It hasn’t been the easiest communicating with FJL in terms of getting someone to come to the flat to fix things."
• "I reported this straight away and didn't get a response for days."
• "I moved out over a month ago and its take seven emails for anyone to get back to me about the deposit."

Agent Performance

Pros:

• "Cyrus in property management is a gem. He’s prompt, consistent, and always has an answer to whatever it is within his field."
• "After he understood our property searching preferences, he even suggested to source all similar properties and booked the appointments for the same day viewing which saves us a lot times for traveling."
• "Luke Jackaman from Wapping Felicity J. Lord estate agents has gone above & beyond assisting me with finding my new home."
• "Impressed with Negotiator James at Wapping branch - a chance phone call with him and his quick thinking led to him finding me a tenant in a few hours."
• "The Manager of the Wapping Branch, Louise Smith, has always been extremely helpful, prompt with responses and very efficient."
• "Moncef was courteous, friendly and incredibly thorough when showing me the property."
• "Shobad and Ed from the Wapping branch have delivered excellent service with the sale of our property."

Cons:

• "Mohammed is absolutely the worst. If he’s your agent then I’m so sorry."
• "This sector is in need of proper regulation and accountability. Avoid F J Lord."
• "As a landlord with 20 years experience, I can safely say this is the worst agency I’ve ever dealt with."
• "We are still in our old place, have taken on expensive legal advice on breaking the contract and will start to have to pay extra fees for our old place."
• "I had a negative experience with Felicity J Lord Wapping; the viewings were mostly unsuitable to my needs and requirements."
• "After re-confirming the meeting by phone earlier today, we travelled all across the city especially for this viewing... and they did not show up!"
• "The sales team was responsive when I was moving out because it was in their interest to organise viewings and ensure the move out went smoothly, but there's been radio silence since."