Frank Harris & Co. Southbank & Waterloo Reviews Summary

Agent Performance

Pros:

• "So satisfied with the service from Adeel! He's a very attentive agent, who understood my needs perfectly."
• "Adeel is an absolute gem! He has been so helpful throughout this whole journey! He’s been very patient."
• "Adeel was extremely helpful. He was so nice and polite. He explained well how to get to the apartment."
• "Adeel, the letting real estate agent, displays an exceptional blend of professionalism and personable charm."
• "I would like to personally give a big shout out to our letting agent Nicole! She have organized an amazing house tour."
• "Adeel was very instrumental in securing my flat. He was professional and always on top of communication."
• "Nicole at Frank Harris has been brilliant in organising everything for my new rental flat."
• "Nicole was instrumental in securing my first flat in London."

Cons:

• "Absolute nightmare. We moved in last week to a flat rented through Adeel, Nicole and Mark in the Waterloo branch."
• "I had a very disappointing experience with this real estate agency. After one good viewing, where they seemed friendly and helpful, I ended up writing a positive review based on my initial impressions. However, after that, the agent completely ghosted me."

Customer Service

Pros:

• "Fantastic and quick service, always reachable and quick to resolve any and all queries."
• "I really appreciated the hard work and constant updates delivered to me by a team member called Adeel."
• "Five stars and thumbs up to Frank Harris & Co. Southbank & Waterloo team."
• "Today I was shown a property by Adeel who was extremely professional, polite and knowledgable."
• "I would definitely recommend Nicole P from Frank Harris & Co! Being new to London, she has helped me through every stage as a first time renter."
• "Nick provided me the greatest customer service ever! I’ve been trying to get through to other companies but no one responded."
• "A great experience renting with Nick who has been straightforward, thorough and helpful throughout the process."

Cons:

• "I have been badly disappointed by these estate agents and cannot recommend them from my experience. Despite them having 'checked' the flat and inventory before my move in, I was given a flat with a broken toilet seat and broken lights."

Professionalism and Efficiency

Pros:

• "Used Frank Harris (Southwark/Waterloo branch) to sell our property and can highly recommend."
• "Frank Harris is a good estate agents. You actually have agents who seem invested in finding you a flat."
• "The service we have received as a landlord from Bobby, Nick, Nicole, Alfie, and Ben has been outstanding."
• "This is an excellent estate agent. They always answer the phone quickly, they organised many viewings."
• "I've had a great experience working with Nick, who made the process of renting a flat from abroad very clear and efficient."

Cons:

• "The only 'small minus' was a quick drop of interest to help after we signed a contract and difficulty to get all relevant paperwork. All solved in the end."
• "I have had an positive experience using Frank Harris & Co. Sales Agent, Catherine answered all my queries and went full lengths to assist me during my property search! I couldn't ask for much better service."