Leaders Letting & Estate Agents Bromley Reviews Summary

Customer Service

Pros:

• "I must draw particular attention to the outstanding service I have received from Toni Hartwell."
• "All the staff were professional and knowledgeable and especially Megan who was our point of contact from start to finish and handled all our queries speedily and provided a lot of support during our move!"
• "Adrian Burch was very friendly, helpful, and calm through the whole process."
• "Special thanks to Will Melhuish for answering to all of my enquiries very promptly and in a very friendly/professional manner."
• "The young lady Hannah was excellent and what she does very pleasant and patient from the start."
• "Toni is a total star, she is professional, efficient and so quick in responding to queries and questions."
• "Both Will and Cathey were on hand to answer any queries we had."

Cons:

• "The process of producing sales materials was very slow."
• "They then ignored all requests for original bill and had next to no sympathy that they'd given us a large bill to pay."
• "I had to send an email every day for a week with no response and phone calls being screened so no one was available."
• "Unfortunately you don't have much choice if the potential flat is what you're after. I just would avoid this company at all costs in the future."
• "Ignoring is a good tactic employed by leaders."
• "Utterly useless and you feel like a target rather than a person. Don't bother!"
• "The service is seriously lacking. No professionalism in following thru. Booked appointments are not respected."

Property Management

Pros:

• "Alex, in the property management department, has been exceptional."
• "Leaders are by far the most efficient and always prompt to queries or issues raised."
• "The current sales team worked pretty well and effectively. Paul and Lily were good at keeping in touch and keeping us informed and the result, whilst not being all that we might have wished was acceptable."
• "Without exception, she has been efficient, professional and attentive to my requests."
• "Fiona was able to employ safe social distancing measure to allow us to view a property and organised all necessary repairs to the property to be sorted within days."
• "The pandemic has been difficult for everyone, but the level of understanding displayed by our property manager Toni Hartwell has been nothing short of amazing."
• "Any property issues have been promptly addressed, ranging from dealing with appliance breakdowns to problem tenants."

Cons:

• "We were stopped monies from our deposit due to some 'cleaning' being required which I wholeheartedly oppose as the condition that we left the property in was cleaner and better maintained than when we initially moved in."
• "Unfortunately with these guys you have not a leg to stand on and simply have to take whatever balance of YOUR deposit money they deign to allow you to have back."
• "Leaders have left us with a very negative impression of their company and practices and the abiding feeling that they are completely biased toward landlords and hold little to no regard for tenants whatsoever."
• "I am having such a bad service... my property was badly damaged and was only knew that a month ago."
• "With little contact throughout the year, the times that it was necessary we found them to be unprofessional at best."
• "We have never had to deal with a company so indifferent to the needs and rights of their customers and who show not only a lack of regard but a lack of respect towards the very customers that keep them in business."
• "After alerting them to several issues I was having in the property I have had no response at all from them."

Professionalism and Efficiency

Pros:

• "We have used Leaders for the last couple of years and I’ve been so impressed with the service, which has been top quality."
• "Great service by all staff but especially Cathey who went above and beyond to show me only relevant properties with my specific criteria."
• "This is hands down the best experience I have ever had with a Letting Agent Company."
• "Would definitely use Leaders again to find a property."
• "The service I received from Leaders Bromley has been great."
• "I can whole heartedly recommend Leaders Bromley."
• "Amazing professional service. They have a system which takes full care of paper work, on boarding (utility, council set ups) checklist and all digitally managed... Making best use of technology."