Nicol and Co Estate Agents Worcester Reviews Summary

Customer Service

Pros:

• "Nicol and Co Worcester have been a brilliant help to us finding our new home."
• "Every member of staff that I have dealt with have been so supportive."
• "When we started our property search our contact with Nicol and Co was the best customer focused by far."
• "Their photographer and ready to sell service was done and completed within a few days."
• "The staff we understanding, supportive and pro-active in trying times."
• "The communication is spot on - not over whelming but consistent and clear."
• "Everyone that I have had contact with at Nicol and Co have been fantastic."
• "The staff at Nicol & Co Worcester are excellent."

Cons:

• "Really disappointed with the service we have received from Nicol & Co."

Professionalism

Pros:

• "Alice in particular has been extremely professional, helpful and attentive throughout the entire process."
• "From the outset Nicol & Co were very sympathetic and caring in how they spoke to us about the house."
• "The whole process from our initial request for a no fee valuation appointment has been faultless."
• "I cannot speak highly enough of the team @ Nicol's in Worcester."
• "Alice Bennett and Kat Grealy your kindness and professionalism are stand out."
• "I also just wanted to give a special mention to Jake who mans the phones at the Worcester office - he's always friendly, helpful."
• "Heather and the lettings team at Nicol & Co (Worcester branch) are professional, friendly, diligent & efficient."
• "I am absolutely delighted with the service Nicol and Co provided when selling my house."

Cons:

• "We had a number of viewings booked in and had an offer within 1 day of going on the market."

Communication

Pros:

• "Rapid replies to our emails even replying to us out of office hours at times."
• "They were active when getting our house 'out there' with just the right level of updates throughout."
• "Kelly was friendly and informative of the process that would be involved."
• "The communication is spot on - not over whelming but consistent and clear."
• "I also just wanted to give a special mention to Jake who mans the phones at the Worcester office - he's always friendly, helpful."
• "The customer service that we received was fantastic and didn’t disappoint."
• "Nicol & Co have been wonderful to work with so far on the purchase of our first house."
• "Friendly, helpful and fully recommended! :)"

Cons:

• "We have heard nothing since."
• "Have seen a couple of houses come on to the market listed with Nicol & Co that could be suitable - including the initial house we were interested at a reduced price - but still have had no contact."