Hastings International Estate Agents Rotherhithe Reviews Summary
Category: Real estate agent London
Address: 167B Rotherhithe St, London, SE16 5QW, United Kingdom
Phone: +442072311066
Rating: 3.9
based on 100 reviews.
Customer Service
Pros:
"Great experience renting our flat through Hastings."
"Hastings International have given invaluable advice and assistance in letting and managing our flat in Rotherhithe."
"The customer service is incredible, they respond to me asap and give me quick solutions."
"We received all the replies promptly and Stevie was really helpful."
"I also find they respond to any queries instantly and resolve any problems."
"Stevie and the team at Hastings International Rotherhithe offer us a fantastic, professional and friendly lettings service."
"Shout out to Amiyah, as has been amazing throughout our renting process."
Cons:
"Haven’t heard anything nearly a month later. Unprofessional."
"Will purposely ignore emails and calls."
"They do not communicate with the customers."
"Would rather not use in the future."
"Do not expect any service after deal completed."
"Maintenance issues were either ignored or dealt with poorly, with our property manager Louise taking weeks to respond to emails and avoiding phone calls."
"Person on the phone was very rude and short with me."
Professionalism
Pros:
"I recently sold my property through Hastings International. I had the pleasure of working with Michael Worrell who was excellent from start to finish."
"They were responsive, professional, and guided me through the initial steps seamlessly."
"He was not only knowledgeable about the local real estate market but also went above and beyond."
"I highly recommend James Hayes; he is very polite, professional, honest and hard working."
"Very professional and top service."
"His dedication to client satisfaction and excellent communication skills made the entire experience stress-free."
"Emmanuel’s professionalism and expertise were evident throughout the entire home search process."
Cons:
"Unfortunately this has been my worst experience to date of a negotiator."
"The worst property agent I've ever had the misfortune of dealing with."
"This was one of the worst estate agents I have ever dealt with!!"
"The worst customer service possible: after a skilled sales pitch, you're left in incapable hands of unprofessional unknowledgeable careless soulless 'management'."
"Cowboys! Hastings rented us a ‘Luxury’ flat under their management with no working toilet, no working kitchen sink, blocked drains, broken blinds, no hot water, broken cooler, piles of rubbish."
"They are VERY unprofessional, and unresponsive."
"Deeply unprofessional, do not act in the interests of the landlords or the tenants, avoid at all costs."
Management and Maintenance
Pros:
"Hastings International have provided me with a total service from start to finish."
"We've engaged Hastings since June 2015 to manage our property in London, and have been satisfied with their reliability and professional service."
"I have had Hastings International looking after my property since 2015 in terms of letting and management matters and am very satisfied with their professional services provided."
"The management of the property and any issues is always handled efficiently and effectively."
"They assisted us through the renewal of our contract smoothly and efficiently giving us peace of mind throughout the process, affording us a reasonable and fair price for the renewal of our contract."
"They have performed immaculately over the years they have managed my property."
"Hastings has been looking after my Rotherhithe property for nearly 20 years."
Cons:
"Landlords - Hastings won’t look after your property. Tenants - You’ll be stuck with a broken property."
"The main management team that handles contracts and other items are so bad you will have a terrible time renting from this agency."
"Upon leaving, Hastings ignored requests for a deposit return for a full 6 weeks."
"They delay to return our deposit and try to charge us a lot of money for work what they done for new tenants but there was normal wear and tear!!"
"They try to get fee from every single admin task and are not able to refund a deposit in time!"
"Jason Gunns, the property manager will deliberately ignore property maintenance requests."
"Completely unprofessional and irresponsible; you will be passed around from person to person when something does goes wrong."
Financial Aspects
Pros:
"All this for a very good price."
"First class service, I can't recommend highly enough."
"Highly recommended"
"Totally recommendable."
"I am fully satisfied with the service and happy to give a 5-star review."
"Thanks again for helping me to move my lovely home."
"I could not recommend them enough. Thanks to Stevie again for his prompt replies and making tremendous efforts to meet my rental property expectations."
Cons:
"They choose the move in date, they have huge agency fees, they promise you a professional clean which never happens."
"Watch out for the extreme agencies fees, rude staff, extreme deposits."
"They have the highest fees in the market, even more than Foxtons."
"In general the service is quite expensive as there were quite a few 'add-ons'. Charges which was not clear in the service contract."
"Hastings demanded I pay them £60 to provide a reference for me to the new agency after we decided to move."
"They refuse to give back, until you pay the £300 professional cleaning fee."
"Stay well clear from this joke of an estate agency who are 100% focused on PROFIT and 0% focused on the consumer."