Dexters Canary Wharf Estate Agents Reviews Summary

Agent Responsiveness and Communication

Pros:

• "Lydia's responsiveness and prompt communication during the tenancy application process was exemplary."
• "He was always available to answer all my questions and help me negotiate with the landlord."
• "Harry Lofthouse was our consultant throughout the process of renting our first property. He was responsive, personable, and ensured all our questions and concerns were addressed, despite tricky circumstances."
• "Jamoy at Dexter’s... kept us updated at each step and answered all the many questions we had."
• "She was always quick to respond and happy to answer my questions."
• "Lydia responds quickly to queries, and always goes above and beyond to give full and helpful answers."
• "She has been very attentive and reassuring, always available any time I needed to ask a question."

Cons:

• "Extremely frustrating that I had no assigned agent, I had to deal with several different agents."
• "They showed NO CARE whatsoever about what position the tenants are in."
• "I have raised several complaints with John and Cathrine and they have not supported me this far."
• "They are only interested in collecting maximum amount of rent and not protecting your property."
• "DO NOT USE! Absolute frauds…"
• "It’s not a surprise that after this charade I have no trust in either the tenants nor in the agency."
• "Extremely disappointing, I will never seek their services and advise you not to either!"

Professionalism and Efficiency

Pros:

• "Max Ridgway demonstrated a deep understanding of the market, providing valuable insights and options tailored to my preferences."
• "Harvey Thrower was professional and diligent in finding a tenant."
• "Bailey Strutton is the best! She is thorough and professional and great to work with."
• "I've purchased a property through Dexters and have been impressed by the professionalism and competence shown by my agent, Mike Owusu."
• "Everything was very smooth and quick."
• "His communication and customer service skills has made this an extremely positive experience."
• "The process itself was quick, in the next day I had placed an offer and by the end of the week it was accepted."

Cons:

• "This was NEGLECT and total lack of professionalism."
• "They lied to our face about viewings they said had happened when they didn’t."
• "When confronted they became very defensive and gave didn’t even apologise."
• "Dealing with Dexters Canary Wharf as a landlord has been a complete waste of time."
• "The overall experience with Bogdan from Dexters was good. But the process was inefficient."
• "Would they compensate me for lost rental income if tenant decided to pull out last minute before signing the contract? Of course not."
• "Although we have encountered some maintenance issues that we're sorting out with Dexters."

Support and Assistance

Pros:

• "Dexters has been excellent throughout the move and made the process so much easier."
• "Helping us with anything from maintenance works around the flat to the step by step support during the process of moving out."
• "Upon our departure from our flat in east London, Bailey Strutton from Dexters made our experience very easy and smooth."
• "Robyn Roe took over our property management and communications are always a breeze."
• "Lydia chased them up and got it all sorted for us within a day."
• "She facilitated the whole tenancy process for me from start to finish."
• "Arranging for any required repairs around the flat is very fast!"

Cons:

• "At check-out the return of deposit was delayed but in the end I received it."