loveholidays Reviews Summary

Hotel Quality

Pros:

• "The hotel was really amazing, couldn't ask for better." (Tenerife, Labranda Suites)
• "The holiday was really good, accommodation, food, and surroundings all exceeded expectations." (General feedback)
• "Hotel Ambassador in Varna Bulgaria...one receptionist only spoke and willing to help in English, (Simone). Well done!"

Cons:

• "Hotel Rivijera, Petrovac...immediately adjacent to two large abandoned & derelict hotel building sites." (Montenegro)
• "Hotel Ambassador in Varna Bulgaria has been one of the worst Hotel ever stayed in the world." (Bulgaria)
• "Love holiday have misled us to buy a package for a 5* hotel when the hotel was not even worth 3*." (Palm World Resort and Spa)

Customer Service

Pros:

• "Love Holidays were great by firstly trying to get us a new flight and when none were available, we have been issued with a full refund." (Easyjet cancellation)
• "All subsequent contact with them was easy and all requested information was provided promptly." (General feedback)
• "Great experience choosing and booking my holiday with Jack and getting a question answered by Sandy the bot." (General feedback)

Cons:

• "Absolutely disgusting experience, not even been on holiday yet!! Trying to change dates and it’s actually impossible." (Date change issue)
• "Once you book your holiday, you don’t get to talk to a person if you have a query, just Sandy the bot." (Post-booking service)
• "Awful customer service. Should have cut out the middleman and booked flights and hotel direct as Loveholidays were useless." (Service complaint)

Price and Booking Process

Pros:

• "Got a super deal...from the flights to the transfer." (Tenerife)
• "I like the stepped payment system as you can plan larger family breaks or even somewhere more exotic without it being financially painful." (Payment system)
• "Easier than many sites to get to the winning post." (Ease of use)

Cons:

• "The price had increased to £411.87pp, I hadn't even added any extras yet!" (Price discrepancy)
• "Website is faulty, when hotel is fully booked it changes your dates selection between steps without a warning message." (Website issue)
• "Loveholidays was very helpful at the initial contact and helped with the entire booking. All subsequent contact with them was difficult." (Post-booking experience)

Transfers and Flights

Pros:

• "Our holiday went brilliantly, from hotel pick up in Dublin to Dublin Airport, from Malaga Airport to Hotel, from Hotel back to Airport." (Transfer experience)

Cons:

• "The transfer provided on arrival was excellent, but the return transfer was difficult to book." (Transfer issue)
• "Booked a 2 week package holiday in Oludeniz Turkey with this company in August. On the day of departure, the airline wouldn't let us check in, they'd cancelled our flights weeks before!" (Flight cancellation)
• "Absolutely awful! Hundreds paid for a holiday that went into 'pending' status. You can't contact loveholidays as they don't have a dedicated customer service." (Service complaint)