Al-Ansar Travel & Tours Reviews Summary

Customer Service

Pros:

• "Brother Kawsar and Sister Imaani have been informative along the way and we honestly have been blessed with the perfect agent."
• "They took really good care of us."
• "The whole team was highly qualified, knowledgeable, and experienced."
• "They treated us like family and provided exceptional customer service."
• "His knowledge is outstanding and if ever you need help or advice he has the answers to everything."
• "The Al Ansar team always go the extra mile for their group."
• "The service was brilliant from the ground crew, very helpful and genuine."
• "The whole journey was an exhilarating experience due to the diligence and personal care provided by Sheikh Kauser and his team."

Cons:

• "We missed our connecting flight from Jeddah to Madina due to delays in Gatwick."
• "Encountering a stressful situation when we missed a connecting flight from Amman to Jeddah."
• "Makkah we found out our return flights had been cancelled due to the missed connecting flight."
• "They always go above and beyond. If you are considering booking a package, and on the fence on which company to contact (choices are endless), I would request that you simply give Al-Ansar a call."
• "The connecting flights were the only bad experience I had tbh."

Organization and Planning

Pros:

• "Al Ansar made every part of the journey easy for us and very accommodating to all our needs, requirements."
• "Their guidance was invaluable."
• "The Al-Ansar staff & volunteers are the most kindest and hospitable people I've ever met."
• "Brother Kawsar and his team remained supportive, managing our emotional distress across different time zones."
• "The Al Ansar team always go the extra mile for their group."
• "The service was brilliant from the ground crew, very helpful and genuine."
• "The whole journey was an exhilarating experience due to the diligence and personal care provided by Sheikh Kauser and his team."
• "If you’re looking to book hajj and umrah then you definitely need to use Al-Ansar travel and tours."

Cons:

• "We missed our connecting flight from Jeddah to Madina due to delays in Gatwick."
• "Encountering a stressful situation when we missed a connecting flight from Amman to Jeddah."
• "Makkah we found out our return flights had been cancelled due to the missed connecting flight."
• "They always go above and beyond. If you are considering booking a package, and on the fence on which company to contact (choices are endless), I would request that you simply give Al-Ansar a call."
• "The connecting flights were the only bad experience I had tbh."

Accommodation and Transportation

Pros:

• "The hotels in Makkah & Madina were 5star and both near the Haram so a few mins walk away."
• "Both the hotels in Madina and Makkah were few minutes walk away."
• "The choice of hotels were second to none. Beautiful hotels located directly outside the Haram in both Makkah and Madinah."
• "Our flight to Dubai and then to Jeddah was pleasant and uneventful."
• "The service was brilliant from the ground crew, very helpful and genuine."
• "The hotels were comfortable and within excellent distance of the holy mosques."
• "Al-Ansar was there to help throughout the trip."
• "Al-Ansar happily arranged our request for the bullet train from Madinah to Makkah."

Cons:

• "We missed our connecting flight from Jeddah to Madina due to delays in Gatwick."
• "Encountering a stressful situation when we missed a connecting flight from Amman to Jeddah."
• "Makkah we found out our return flights had been cancelled due to the missed connecting flight."
• "The connecting flights were the only bad experience I had tbh."