Virikson Holidays Reviews Summary

Customer Service

Pros:

• "The customer service was amazing and the package price was also very good."
• "She was very helpful in getting me the best deal possible for my Dubai and Maldives trip."
• "The customer service team was helpful and responsive whenever we had any questions."
• "I was particularly impressed with the customer service."
• "The travel agent was well informed and gave me great quotes for the holiday."
• "We are looking forward to our trip and hope the hotel, flights and the whole trip is a pleasant one."
• "Jordan Boyle and Virikson Morocco... showed excellent customer services."
• "Mr Wilson Brown was an amazing and helpful agent with high skills of Customer care."

Cons:

• "Only criticism I have is that information isn't very forthcoming from Virikson in the lead-up to your departure."
• "Dreadful company. So many errors. It took 4 months and hundreds of phone calls and emails to get my refund."
• "Hounding me to leave reviews before I travelled and actually during a period when I had unresolved matters with my booking."
• "The whole team have fake English names and their English speech is so poor talking to them can be hard."
• "This is the worst experience booking a holiday I have ever had!"
• "Wouldn't give you any information on luggage, delays on issuing your tickets, boarding passes, they will never help you Covid related guidliness, absolutely terrible experience."
• "Had to query this several times 2 to 3 weeks later only to be told I couldn't be refunded."
• "A refund that i have also had to chase and chase for and I am yet to receive after a month."

Holiday Experience

Pros:

• "Best holiday we ever went on."
• "Once you arrive though its a 5/5 faultless experience."
• "Everything went exactly as Jason told me and there were no problems."
• "The trip itself was amazing. The scenery was breathtaking, the weather was perfect, and the hotels we stayed in were top-notch."
• "From my hotel stay to exploring the mesmerizing sights, the entire experience was wholesome."
• "Would definitely recommend them to others if you are looking for exceptionally-friendly travel packages and amenities."
• "We especially enjoyed the variety of activities we could participate in during our stay."
• "Would like to highly commend Darren Jones for taking ownership of my complaint and dealing with it which resulted in getting a free upgrade."

Cons:

• "They cancelled my holiday 2 days before I was due to fly out."
• "I was travelling to Maldives and Dubai. In Dubai no transfer turned up and spent 1.5 days of my honeymoon having to constantly chase the company to get this sorted."
• "Horrible experience, booked a holiday which was cancelled a day before."
• "In Dubai no transfer turned up and spent 1.5 days of my honeymoon having to constantly chase the company to get this sorted."
• "Booked a holiday to Istanbul my goodness terribly disappointed. Many times explained I m going with family of 10. 5 of them young kids need connection rooms but surprisingly given 5 rooms 5 different floor...."
• "Apart from a couple of hiccups which I got compensated for I would have given a five star rating!"
• "Just bin on to Angela and not knowing this company b4 was very sceptical,as I've in burnt buy booking online travel companies in the past."
• "It' was the best service provided by Mr Bill Watson. He is very professional and know the needs of the customer very happy with all the information provide definitely be coming back in future to book holidays thanks."

Booking Process

Pros:

• "Jason helped me with booking everything from flights, accommodations and to transfers."
• "She provided me with all the information I needed to make the booking process easy."
• "The whole process of booking was easy."
• "Angela's help has made the whole booking a very personable experience."
• "The hotels they arranged for us were comfortable and conveniently located, and the transportation was seamless."
• "He prepared everything for me and has been so patient with me during booking period."
• "Very convenient to learn all the details about the trip."
• "Jason was very helpful and did everything to make sure we had a good trip."

Cons:

• "AN ABSOLUTE SCAM!! Been dealing with them for 2/3 weeks now and still no holiday booked!"
• "Twice booked with this company. David has been amazing and really helpful. You do not need to worry about anything as he does everything for you."
• "I was told to pay a balance I couldn't. Was then told I would receive a refund. Again had to query this several times 2 to 3 weeks later only to be told I couldn't be refunded."
• "I would have re booked holiday for next year but I’d never ever use this company!!"
• "The whole process has caused so much undue stress and upset!!"
• "Towards the end of May, I was contacted by Darren stating they had not secured the hotel booking and would need an additional £2000 if we wanted what we booked."
• "After weeks of asking them to tell me how I was liable for paying for their error, they are not accepting calls, not responding to emails."
• "They are not professionals, that's for sure. I am still thinking how they have four to five star ratings."