Address: 262 A Upper Tooting Rd, London, SW17 0DN, United Kingdom
Phone: +442078714545
Rating: 4.6
based on 540 reviews.
Customer Service
Pros:
"Brother Waleed Hakeem is amazing, he delivers amazing customer service."
"JZAK was a great coordinator and professionally managed the service."
"They are professional, responsive and carry out requests and make recommendations based on needs."
"Even last minutes changes did not fase Ahmed, his customer service skills and his determination to create the right package for the customer is excellent!"
"Tahri is so helpful, exceptional and professional."
"Adam Khan was extremely professional and helpful."
"The service from brother Ali Ahmed was fantastic. I had a problem with a visa for our Umrah trip and he sorted it out for me on the same day and kept me informed by calling."
Cons:
"Stay away from him DO NOT be fooled by his cunning sweet talk. You have been 'WARNED '"
"I booked a ticket for my family and there was a fault in the plane and therefore we missed that flight and the airline offered us with another flight but there was a very long stay which we couldn’t afford to take due to my small kids being with me."
"Abu Bakar sold me an umrah package... He called back and said I need to pay £400 extra."
"Please don’t believe this agency; Hafiz, Anum and Asad…. They are betraying their customers."
"A contact named AQEEL promised us a decent hotel but they provided us with the worst hotel, that was far from Masjid Harram and had no working Air conditioning."
"Please Do not spend your money with this agency. THEY HAVE BETRAYED ME AND VERY UNPROFESSIONAL."
"Mecca was good but Medina, they changed me into 4* hotel; Zowar Hotel, Wallah bad bad bad service."
Package Deals and Pricing
Pros:
"He persisted on finding us the best package which was suitable for us. He gave us updates regularly, replied quickly."
"Miss.Nabila Shah she give quite different options but in the end I want with her choice for 12 days Umrah with 5* hotel with half board & transport & flight."
"SOHAIB really helped and provided me with a very good deal with all inclusive."
"Sister Annie was very helpful and found us the best deal."
"Waleed sorted us with a great deal."
"Ali Ahmad sorted me and my family out with an Umrah package for 10 days. The whole process and timings over there (flights, hotels, transport etc.) all went smoothly with no issues."
"The package we chose was very good; the flight, hotels, and transportation within both Makkah and Madinah were at high standards."
Cons:
"During our stay at the hotel, we experienced a few problems with the Iftar and Sehri meals."
"The hotel is nice but room service was non-existent. Breakfast was OK. Rooms are very small but we had the same experience previously at other Makkah hotels."
"Breakfast and room service is a bit better than at Makkah M Millennium hotel. Rooms are also a bit spacious but not comparable to holiday destinations like Egypt, Morocco, Greece, etc."
"They arranged transport from the airport which was a nightmare as well as driver went to wrong terminal and when he eventually turned up he was running late for his next pick up so dropped us off at the side entrance of the hotel."
"Would be interested to hear from the 5* reviewers if they had any issues and how they were dealt with as giving 5* if everything went to plan isn't worth a 5*, it's when things don't go to plan and how it was dealt with is the million dollar question!! In our case it was a nightmare and will never use this company again or recommend them."
Communication and Support
Pros:
"She was always on call when I needed to ask any questions and provided honest and reliable answers."
"No problems once I arrived. All ran smoothly from flights to checking in to the hotel."
"Whenever I had a question or needed assistance, they were just a phone call or email away, providing prompt and helpful responses."
"He was constantly in touch with us even when we were in Saudia."
"Great communication at all times and I appreciated the regular updates."
"Sohaib maintained regular contact to ensure that we were ok before and during the trip."
"Really happy with the service and they were easily contactable even during our stay in Saudi for any questions we had."
Cons:
"I had no idea till i came here that i needed to do that."
"I would use this travel agents again for going umrah in the future InshaAllah."
"I gave it 4 stars because i think there are some aspects this company can still improve."