The Car Finance Hub Reviews Summary

Customer Service

Pros:

• "Honestly Luke and team got me through all the process very fast and without any issues."
• "The service was brilliant and the team who handled my car buying process were second to none."
• "Great service by the team and Kris... My car was involved in a bump recently and the service and work done was VERY Fast and very clean."
• "Dealt with Kris and Jordan for the purchase of our car. Cannot fault them at all, brilliant service."
• "Luke and Jordan were patient, answered all my concerns, friendly and went above and beyond."
• "Kris went out of his way to find the right car for me."
• "Kris helped me all the time. Explained everything and kept me up to date continuously!"
• "I would love to mention Luke from the car Finance hub. For his excellent service with the purchase of my new car."

Cons:

• "When the vehicle was ready, it turned out that the engine had oil leaks, the body parts were in poor condition and the interior of the vehicle bore large signs of wear."
• "I had a good experience with help from Kris to get my new car, the service was quick and excellent, the car condition is immaculate."
• "I was stunned and confused yet disappointed with the service as they told me a different price."
• "My treatment at the hands of this company has been nothing short of shocking."
• "Stole deposit from a grieving family after their family member was murdered the day before he got his car."
• "The manager was not only unhelpful but condescending."
• "I posted a review only 2 days ago saying that this company was harassing me by sending me texts."
• "After receiving our first car had a few problems with it, we rang Matt and he was fantastic and sorted it out a new car straight away."

Vehicle Quality

Pros:

• "Came clean as a whistle and it drives beautifully."
• "the car we bought exceeded our expectations, it’s lovely."
• "Couldn’t thank Kris enough !"
• "The car looks absolutely brand new again and I couldn't find the paint touch up."
• "I've got ford ecosports I've got a really great deal great finance option."
• "Kris was brilliant car was exact as described."
• "I bought a car from here last week, drove away the same day everything handled really quickly and professionally."
• "I bought this car without seeing it in person as it looked immaculate on the pictures."

Cons:

• "When the vehicle was ready, it turned out that the engine had oil leaks, the body parts were in poor condition and the interior of the vehicle bore large signs of wear."
• "Turns out the cam belt was not changed at 72000, this was followed by 'change oil' light which is now constant and tyres light is flashing."
• "I was sold an unroadworthy vehicle with a dodgy MOT. The sub frame was completely corroded and resulted in the wheel falling off exactly 2 weeks after I took delivery."
• "Bought a car of them and only driven 6500 miles in it in a year and a bit of owning car before experiencing engine problems and car is going to need a new engine."
• "Bought a bmw 116d 62 plate had the car for a week n my cluch gone on it rang up they managed to book it in and changed the cluch and fly wheel."
• "Absolute joke of a company still trying to resolve issues. Got a car just before Christmas and still trying to get it sorted."
• "Had a minor fault with the water pump. The car finance hub had it in a garage local to me an sort in less than 24 hours."
• "I bought a polo from this garage and it was faulty. However despite their best efforts to have it rectified it couldn’t be done."