German Motors Reviews Summary

Customer Service

Pros:

• "The customer service was faultless from start to finish."
• "Absolutely fantastic service from start to finish, I wish everyone was dealing with their customers as John from German Motors."
• "Excellent customer service going above and beyond on every purchase."
• "Great service from German Motors, from the initial phone call to the handing over can not fault them at all."
• "The customer service afterwards has been great too and I have received a 'check in' phone call."
• "Excellent customer service. I would certainly use German Motors in the future."
• "The process of buying a used car from German Motors was an enjoyable experience. I felt that I was given a high level of customer service, with no sales pressure."

Cons:

• "Never got the chance to progress with a sale after getting in touch as the responses weren't the best."
• "Will never use again and I strongly advise to stay away from, please."
• "Very rude and smug, save your money go somewhere decent."
• "Don't buy no cars off this guy he's a rip off bought a corsa vxr off him and that day turbo had gone and needed a new engine rebuild tried contacting him and he refused to pay or sort it out avoid avoid avoid."
• "While German Motors were helpful in trying to get the issues resolved up to the 6 month mark, once out of that they weren't interested which is why I had to go via the finance company as I was left with a 20k car that needed thousands to repair after only 2k miles of driving."
• "Had a dealing with Henry about a m3 e46 messed me around from start to finish promising to call me back then car sold after 2 days of getting messed about."
• "Gave up in the end and bought elsewhere."

Vehicle Condition

Pros:

• "Absolutely brilliant. Excellent communication, car was as described."
• "Bought an Audi A5 Black Edition and it is in brilliant condition. Just as described on the website."
• "The car was fantastic, had a full valet, mot and service history, they do not try to hide any bad points about the car."
• "The car was clean and well prepared and I was able to view it in a showroom."
• "Car started perfectly, sounded a dream, interior was gleaming from the hands of German Motors cleaning it, engine.. immaculate."
• "Car has been all I expected and more and was presented in amazing condition."
• "The car was exactly as advertised and drives perfectly still."

Cons:

• "Wasn't sold as described. Obviously wasn't inspected or well kept as first told."
• "The car (undisclosed at the time of purchase) had some faults with the headlight."
• "Only had the car 4 months and been in garage 6 weeks."
• "The car had warped discs and a snapped coil spring and 9 moths later, total engine failure. Wasn't sold as described."
• "Drove a few to look at a car from here... it was not immaculate, big chip out of front bumper, rear number plate screw had been sheared and biggest point being a crack in the front windscreen."
• "Car was as described apart from a chip on the windscreen."
• "Obviously wasn't inspected or well kept as first told."

Staff and Service

Pros:

• "Staff were friendly and welcoming especially John who dealt with myself was friendly and answered any questions I had."
• "Open and honest and can buy with confidence."
• "Completely put at ease with the excellent service provided notably from Simon. Professional, friendly, knowledgeable, honest and helpful with no hard sale or pressure."
• "Friendly, relaxed, efficient and honest without the pushy sales pitch."
• "Henry one of their staff was extremely professional, helpful and a nice guy."
• "Very professional and knowledgeable...these guys know their stuff....nothing was too much trouble."
• "A pleasure to do business with. John is very polite, courteous and totally genuine."

Cons:

• "Advise anyone to take great care when looking to buy a car from this place, not 100% GENUINE with their information."
• "These cowboys offered little to no help but when I did take it back, they had it weeks and only fixed a rattle from the exhaust."
• "The repairs will cost 500-1000 on top of paying 11000. Very disappointed."
• "I bought a CL600 from them and in the first month the car had problems and they never wanted to fix it."
• "Do not buy a 2nd car with only 500.00 warranty from German Motor Company... no courtesy car for 2 weeks."
• "Guys at gm were helpful and assisted me in getting a car. Unfortunately said car set on fire and had so many issues that I had to get the finance company involved to return the vehicle."
• "Had it for about 10 weeks and the suspension bag tore (a common fault with this model). Called them up, John offered to fix it no questions asked."