Big Motoring World - Leeds Reviews Summary

Customer Service

Pros:

• "Liam was amazing with his service."
• "All questions answered in an open and honest way."
• "Jamie sat me down and went through everything clearly and wasn’t pushy at all."
• "Mohammed Mahdi has been very friendly and knowledgeable."
• "Sophie was a pleasure over the phone and made organising a viewing and setting up finance a breeze."
• "Firstly Shannon, she was extremely helpful, knowledgeably and explained everything in detail."
• "Olivia couldn't have been more helpful, she was kind, caring and considerate."

Cons:

• "The sales man came across very cocky and rude."
• "Awful dealership! Avoid at all costs."
• "Big Motor World is a JOKE!"
• "They like to Fob you off as soon as your car leaves them gates."
• "Complete lack of customer service, I suppose they think their cars are cheap enough to justify a no frills experience."
• "Absolutely awful service, no customer service skills what so ever."
• "An awful experience from start to finish."

Car Purchase & Pricing

Pros:

• "Amazing service from Danny! Purchased my dream car at a great price!"
• "I can fully recommend coming here if you are looking to replace or buy a car."
• "A great experience overall."
• "Would highly recommend buying a car with Sophie, Kiera and the team."
• "Lured in by a very competitive price."
• "Just purchased a 2019 metallic green Mini Cooper S, the team at BIG MotorWorld were excellent."
• "Olivia was very helpful with my new car purchase, she is very welcoming."

Cons:

• "Most cars are locked and can't test them out for space."
• "Don’t expect this to be like Available Car - all cars are now locked."
• "Far too expensive."
• "Be careful, as they try to sell vastly overpriced extended warranty’s."
• "If you like wasting your own time, money and effort, Big Motoring World is the best in the league."
• "AVOID! They add charges onto the advertised price! A total con."
• "Please avoid Big Motoring World!! I had a Audi A1 brought up from Wimbledon to Leeds to view on Friday; the car was missing advertised features."

After Sales & Support

Pros:

• "Stunning service from Nav today, we had a little hiccup that the services we asked for that we were told had been done and weren’t but Nav our new sales advisor was able to go above and beyond."
• "This whole experience has been so stress free and smooth thanks guys so much!!"
• "Thanks to Naveed we now have our dream car."
• "Olivia and Zara were absolutely brilliant."
• "Edit 24/2/22. After my initial negative Aftersales experience, I had a call from Adam, the Aftersales Manager. He has single handedly turned the whole situation around."
• "Had an amazing experience purchasing my new car."
• "Great experience buying a new car with Big Motoring World - Leeds."

Cons:

• "I tool the car back to the showroom on the saturday 16th December to be told no-one there could help me."
• "Test drive(1 car), agreement process and the handover took almost 6 hours which to be fair is unacceptable."
• "After collecting the car it went downhill from there."
• "I did manage to get through to aftersales on the 12th attempt, the previous 11 attempts resulted in the phone line disconnecting before being answered."
• "You sit on the customer service line for hours on end with no answer."
• "The worst after sale care ever! Think twice before buying from them!"
• "This is the worst customer service I have ever had. Lack of communication between customer service and customer was ridiculous."