Arnold Clark Leeds Roseville Road Motorstore Reviews Summary

Customer Service

Pros:

• "Was met by Harry who was so lovely and professional and very friendly and chatty."
• "Harry was amazing. He gave us a good deal and also was easy to communicate with."
• "Mr.Harry Foley was extremely helpful. Left as Happy customers."
• "Had the pleasure of dealing with Aidan. He was one of the most amazing people when it comes to making someone comfortable."
• "Very polite and helpful staff!!"
• "Andy helped us when we collected the car and was really friendly and helpful."
• "Andy was fantastic with us when selling our car, really really friendly and quick with the appraisal of our car."
• "Everyone was so helpful, there was no pressure for a sale."

Cons:

• "Shipping a car from another branch took over triple the length of time promised."
• "Sold my car, they knocked off some money for a small scratch. Unprofessional, bad tempered and unfriendly customer service."
• "Terrible customer service. Said they call back my partner regarding a service but never did."
• "Unprofessional and unhelpful, never again!! My parents were sold a car here which wasn’t road worthy."
• "Awful service. Was allowed to book myself in for an MOT and then told it couldn’t be carried out."
• "Very unprofessional staff in the used cars department, they change their words and don't keep promises."
• "The service at the start was faultless, however once I paid for the car the service has been frustrating, slow and painful."
• "This is been shocking after having a service and MOT plan I realised My MOT run out and can't book."

Car Sales and Purchase Process

Pros:

• "Great service and best offer on the market."
• "Everything has been super easy, I got an online quote, brought the car in and Aidan sorted everything in less than half an hour."
• "Shaunie has been amazing. Very warm and friendly and the service provided was seamless."
• "Sold an elderly relatives car via Andy at this branch. The price offered was very good."
• "Great experience buying my new car with Arnold Clark, customer service from Aaron was amazing."
• "Harry Foley was fantastic and went above and beyond to help myself and my partner pick up our car!"
• "Price offered was above Cazoo & Motorway. Same day appointment which was great."
• "Just sold my car to Arnold Clark this morning and had a seamless experience with Harry, brilliant customer service."

Cons:

• "Last august I bought a mini cooper 2016 from this branch and it was full of water."
• "We have 2 babies and the car keeps breaking down that we bought from AC. It was serviced and repaired but still broke down."
• "My parents were sold a car here which wasn’t road worthy and extremely dangerous."
• "The manager Fraser got involved and said leave the car for us we will sort it out otherwise we're gonna reject the car."
• "DON'T RELY ON THEIR AWFUL CUSTOMER SERVICE!!!!! The manager Fraser got involved and said leave the car for us we will sort it out otherwise we're gonna reject the car."
• "We are so upset. Poor service.We call them many time and no answer.We bought Skoda car £5000 and in ten days we couldn’t drive it because the engine issue."
• "I bought a car from them delibrately bought an automatic as I have a recent diagnostic of a condition affecting my hands and feet. The vehicle was meant to have had a full safety check and have had no issues."
• "I bought a car from here, it had some damage on it when I viewed the car the salesman Ash told me it would be sorted out before I collected it! That didn’t happen."