Bannatyne Health Club and Spa Reviews Summary

Spa Treatments

Pros:

• "Hi I had excellent treatment at the spa it was my daughter's 30th and it was wonderful."
• "The treatments we had were back massage, facial and scalp massage and couldn't fault anything about this or the surroundings."
• "Went for a Swedish Full Body Massage with my mum using one of the offers on their website. This was our first time getting a massage and we were very impressed!"
• "They are very good. I have a Swedish back and neck massage gift from my sister for my birthday. Very relaxing and staff is professionally clean and very friendly."
• "The Spa itself was lovely, the treatments were great as well."
• "We had three treatments for two deal and the two ladies in the spa were wonderful."
• "The treatments were fantastic (my friend and I had treatments by Pax, who was lovely."

Cons:

• "I had a massage that left me bruised & sore for a week."
• "I had booked a spa experience which only coat £40 but it was supposed to be a 25 minute treatment and it didn't last that long."
• "This is by far the worst spa experience of my life."
• "Dirty … no relaxation room no food facilities a lot of money for a swim n treatment."

Gym Facilities

Pros:

• "Very nice staff, very clean gym has many different machines."
• "Good facilities and really friendly staff, especially the general manager."
• "The facilities were all working and amazing - gym, swimming pool, jacuzzi, steam room and saunas."
• "It’s modern, clean and spacious for a city gym."
• "Beautiful gym refit, gorgeous hit-tech equipment."
• "The gym is never too full, all machines are in good shape and working."
• "A great gym with friendly atmosphere."

Cons:

• "Desperate need of renovation. Gym equipment frequently broken."
• "The machines are very old and need some maintenance."
• "Car park always full, lift doesn't work."
• "Paying in full for a gym that always has facilities out of order is a joke that doesn't make anyone laugh."
• "The Pool and hot tubs are always dirty."
• "The gym is horrible when it's warm as the air conditioning is almost non-existent."
• "Old, outdated and unsafe gym, no coronavirus precautions in place, terrible customer service."

Customer Service

Pros:

• "Myself and my partner had a great time here!"
• "Staff validated our parking ticket so parked for 3 hours free."
• "The customer service by the staff was great though."
• "Wow Absolute great service from Chloe, (Reception Desk) she had provided me with excellent customer service I did not expect that from a commercial gym."
• "Staff members are polite and very helpful."
• "A beautician called Apexa went above and beyond making my experience incredible."
• "All the staff were professional and welcoming."

Cons:

• "I HIGHLY recommend you DO NOT GO HERE, save your money. i paid almost £60 for a swampland."
• "Shockingly poor customer service, calls not returned, issues/concerns that are raised blatantly ignored or laughed at by management."
• "Would I go again? no, not ever."
• "Consistently experiencing problems and when reporting problems the staff seem to care very little."
• "Very disappointed with the customer service, no attempt to retain customers with any goodwill gestures or anything."
• "I don't think I can complain directly to them because nobody was there and I don't think gym staff really cares."
• "Staff are robot minions that treat you like faceless numbers, budget style, and customer poor service."

Cleanliness and Maintenance

Pros:

• "Two saunas and two steam rooms, although small, were able to accommodate most of people wanted to use it."
• "Better facility. Including sauna, steam room and jacuzzi. Heated pool too."
• "Pool/jacuzzi clean, steam room & sauna nice and hot and the staff are lovely."
• "The place is clean and has natural light."
• "Very clean place can get busy it's in a town center parking can be hit n miss depending on the time of the day but you don't have to drive to far to get parked."

Cons:

• "The male changing room is in a bad shape."
• "Domestic staff do not clean every day. Saw chewing gum in the shower on Monday and went back Thursday chewing gum was still in the shower cubicle."
• "Of the two cleaning stations one was completely out of paper towels."
• "The steam room is small and hottub overcrowded with gym goers."
• "Mold is everywhere."
• "The pool and jacuzzi area is filthy and run down."
• "Walls covered in dirt rust everywhere you look worms in steam room."