Address: 3 Woodbridge Meadows, Guildford, GU1 1BA, United Kingdom
Phone: +443003034800
Rating: 4.2
based on 126 reviews.
Price
Pros:
"Great value for money!"
"One of the best gyms I’ve been to. Definitely recommend for their equipments and affordable prices."
"Fairly priced BUT only 2 stairmasters; one never works."
"Well equipped gym with not over the top membership price that includes classes."
"Well equipped gym, open practically all day, every day, at a reasonable subscription rate."
"Really happy with this gym, great price for students and a great selection of machines to use."
"Perfect value for money."
Cons:
"Remains an average gym, disappointed to see they are increasing their rates."
"I wouldn't mind if they didn't keep putting the prices up (money clearly not being spent on maintenance or repairs)."
"The price was good but I didn't enjoy to be honest."
"It says it is cheap but its actually expensive. Their other locations are cheap but guildford one is around £23 per month for a small space which is normally crowded."
"Seems pointless to pay £28.99 to watch people sit there doing zero."
"Membership closure without any announcement to the customer plus unreasonable price just to change the date of your payment almost equals one month subscription and very rude on the phone."
"I have tried to cancel membership of the Gym several times on line and they are still taking my money. Do not subscribe because you will be stuck with them."
Equipment & Facilities
Pros:
"Excellent for a gym, may be a little pricey but worth it for the vast amount of equipment you can use and the classes you can attend included."
"The facilities are great, showers, WC’s always clean."
"Every time I go to the gym Guildford its clean and welcoming."
"The gym has a great variety of equipment, very clean."
"The gym is always kept clean and tidy by the amazing trainers (special shout-out to Danny- he is an amazing coach who always listens and encourages you to push on even which you feel like you can’t)."
"UPDATE: They just had a huge upgrade. 3 floors now. So much more space and many more machines."
"The gym is lovely and clean and they have 3 floors with a wide range of equipment."
Cons:
"Massively over subscribed - everytime I tried to go after work EVERYTHING was being used."
"Good gym but freezing! For some weird reason there is no heating at the workout areas."
"The entire refurbishment and adding extra space made the layout of gym worse. Number of good machines reduced for weights."
"Showers stink of urine and the hand basins surrounds are always drenched in water."
"The lockers need changing as the majority are broken."
"No cleaning products when i used to go to keep the gym material and machines clean."
"The gym is a great space with lots of equipment. Plenty of free weights and cardio but the space is far far too cluttered with way too many weight machines which aren't needed."
Customer Service
Pros:
"The PT on site are Particularly helpful, especially Danny."
"The staff are very helpful, especially Danny who is always on hand to give advice and offer assistance."
"The staff are very friendly."
"Staff always helpful with a positive attitude."
"The encouragement offered by all the staff was more than I could ask for."
"Their customer service is also second to none I wouldn’t go anywhere else."
"General manager very helpful when it came to an equipment requisition enquiry."
Cons:
"Membership closure without any announcement to the customer plus unreasonable price just to change the date of your payment almost equals one month subscription and very rude on the phone."
"Customer service is shocking, had to scour the internet in search of some form of contact number which I eventually found."
"The customer service is horrible."
"I am currently having the worst experience from the Gym group in Guildford. My wife and I have been blocked for 6 days now due to pod sharing by the Guildford manager and haven't been able to contact anyone to help."
"The staff particularly unhelpful."
"Personal trainers just walking around and flirting with the girls. Have been there for 2 years and never seen member of staff randomly helping guys who are new in a gym."
"Awful customer service. I have been trying to freeze my membership just so that I will come back later but nobody answered my calls or emails."
Cleanliness
Pros:
"It’s always clean, and rarely do I have to wait to use equipment."
"Every time I go to the gym Guildford its clean and welcoming."
"The facilities are great, showers, WC’s always clean."
"Cleaning is of good standard."
"The gym was clean."
"The gym is kept clean and cleaning stations are available across all floors."
"Always clean and nothing ever stays broken for long always prompt at fixing machines."
Cons:
"Good gym but freezing! For some weird reason there is no heating at the workout areas."
"Changing rooms are not clean, not the best one out of redhill, Crawley and sutton."
"Showers stink of urine and the hand basins surrounds are always drenched in water."
"No cleaning products when i used to go to keep the gym material and machines clean."
"Update April 2023- ladies toilet still out of action and has been since Christmas. Lift also still broken with no signs of an engineer being called."
"The lockers need changing as the majority are broken."
"Gym is fine. Payment issues are a really confusing."