Address: Dock Gate 4, Cunard Rd, Southampton SO14 3QN, United Kingdom
Phone: +442380330730
Rating: 4.4
based on 187 reviews.
Staff Interaction
Pros:
"Had a fantastic boarding experience in November 2023. The staff very polite and cheerful."
"Extremely efficient staff...very helpful and polite and friendly...from start to boarding ship."
"Staff very efficient and friendly."
"The staff were very polite and efficient."
"Very polite ground staff, no matter whom they come across."
"Staff all v v helpful."
"Great experience. Staff met you as you alighted your car and took care of your luggage."
Cons:
"Teeminal was nice, staff that checked us in was rude and unhelpful."
"The 1st desk, the man did our check-in in wrong and gave us wrong wrist bands."
"Car parking staff could work on their manners."
"Mostly friendly staff one or two are a bit too aggressive and uncompromising."
"Apart from.. the rude lady we encountered checking us in to the assistance lounge on ship.. abrupt and disrespectful."
"Extremely shocking attitude of an 'assistant' lady yesterday."
"The security member on the boat was very rude and abrupt."
Terminal Facilities
Pros:
"An extremely well equipped, well maintained and well organized terminal."
"It's so well organised, put your bags on the conveyor belt and make your way in to departures."
"Efficient disembarkation from Queen Elizabeth. Much better than any airport."
"It is nice port terminal with big waiting area with comfortable chairs."
"The terminal is well-organized and has plenty of seating, restrooms, and dining options."
"This terminal has a lot of facilities... More spacious.... More number of chairs to accommodate in waiting...also the luggage collection hall is quite big."
"Bathroom clean, well-maintained."
Cons:
"Obviously arrived at a very busy time. Quite overcrowded..."
"An ok terminal but not fantastic, considering the number of people that need to pass through, the embarkation area and prices is quite good but disembarkation is cramped and limited and turns into a free for all."
"It was ok fairly straightforward toilets were a bit untidy."
"Could use better signage for exit."
"Although they do need a larger exit door as this was very slow when several hundred are trying to user the exit at once!"
"It's a terminal, it's a big squarerish box. There are not enough seats."
"No assistance in locating cases, which were not in the correct location."
Embarkation & Disembarkation Process
Pros:
"So much easier than flying. Taxi dropped us outside and our cases were despatched directly to our ship."
"Quick disembarkation, found cases, transport waiting, soon on way home."
"Well organised for a speedy embarkation once you get to the terminal."
"Good modern terminal very well organised plenty of taxis outside plenty of staff to take your luggage of you when you arrive."
"We found this place excellent running like clock work straight through not much queing although very busy the staff moving you along to help keep the ques down my opinion its fast friendly ad runs like clockwork."
"Everything was very well organised with plenty of staff directing you where to go."
"The terminal was fantastic and we were on board the ship in less than an hour."
Cons:
"Decided to use the car parking today attached / linked to the Ocean cruise terminal, mistake, disorganised, very long delays."
"A shambles compared with the slick operation on previous visits."
"To many passengers in disembarking terminal at once no one could find their luggage."
"If you are boarding a ship be prepared for long queues."
"The one (big) downside is the ridiculous vehicle access that leaves vehicles queuing out onto the main road causing total chaos!!!"
"Disembarking was a bit chaotic one of our pieces of luggage went missing."
"Cruised for 25 years and disembarkation was an absolute nightmare. Total chaos. No trolleys no porters."
Accessibility & Convenience
Pros:
"Accessible via Uber for less than 10 quid."
"Look out for the ship name and gate number displayed on boards approaching the docks. Then follow the signs to the correct gate."
"Parking is very close to the terminal. So no long walks."
"Car parking at port was well priced and efficient."
"Car parking by cps five minute walk."
"If you take all this into consideration, it's a stress free way to start a holiday."
"This was easy to find, easy to park (especially with the valet parking), and there were a lot of staff on hand to assist."
Cons:
"As the other port in Southampton ... designed for small ships and the passenger experience before you go in what supposed to be a relaxing holiday, test the nerves to the max."
"However what we were annoyed at was the length of time seniors were made to qué with no real shelter outside for an exercise which took two and a half hours on a cold 1st December."
"Found it a bit confusing most cruise terminal you are directed to a parking space."
"Getting into the port is most difficult. Stay on the right hand lane otherwise you are heading for parking at ikea."
"Sat 19th Feb, arrived at our designated time undercover, offloaded our luggage then had to walk in torrential rain to be covid tested, soaking wet we queued for 30 mins."
"We travelled to Southampton by coach. Arrived around 1pm. Our boarding time was 3.45pm. We asked if we could wait inside but was told no."
"Waiting for 2 hours in a cold drafty port terminal for a wheelchair for my 79 year old husband was not acceptable."