Cresswell Barber Co. Reviews Summary

Professionalism and Skill of Barbers

Pros:

• "I was amazed by the professional level and barbers knowledge."
• "A barber named Leif...very knowledgeable, a perfectionist and pays attention to every detail."
• "Not only phenomenal barbers, but a warm atmosphere where everyone greets you."
• "The back of my hair was tapered to perfection, and I am very happy with the overall style."
• "Each of the hairdressers working here will cut to a high standard."
• "I have my undercut shaved by Bethan every month and she has always produced such incredible work with my hair!"
• "Every team member always apologises for the wait even if it isn’t a long one."
• "Bethan is very professional, great knowledge on barbering."

Cons:

• "Walked in 40 minutes before closing time... yet they laughed when I sat down and told me they were already cleaning down and closed."

Customer Service and Atmosphere

Pros:

• "General atmosphere in barbershop was positive and relaxed."
• "Great atmosphere, service was second to none!"
• "You’ll struggle to find a better barber shop in The South."
• "The ambiance in the salon is always very chilled and welcoming, with good music."
• "The professionalism is spot on, attentive staff and JD always made sure the twins were comfortable."
• "Very relaxed atmosphere and the free hot drinks machine is a perfect touch."
• "What a fantastic barbers, I visited here and had what I can honestly say the best customer service I’ve ever received from a barber shop."
• "Brilliant haircuts, wonderful staff and atmosphere. A real gem of how a local business should be run."

Cons:

• "Arrived on time however they were behind schedule...then came back to rude staff and refusal of children's haircuts as they were too busy."

Inclusivity and Diversity

Pros:

• "One of the main reasons I love Cresswell is because of their LGBT+ inclusivity. There is no judgement."
• "We first saw you guys at pride in Southampton and absolutely loved what you were doing."
• "Finally, a place that can cut my hair right!!"
• "I'm a masculine presenting woman, and needed a fix up on my hairstyle."
• "The team at Cresswell are so polite and caring to each of their customers, I have never had a bad appointment at the shop!"
• "I have my appointments with Bethan and she is absolutely incredible at what she does!"
• "I took my boyfriend over for a haircut and he came out looking amazing."
• "I’ve been struggling with my identity for so long, and I got so many lovely comments from passers-by as it was being cut, it gave me a huge boost in confidence!"

Booking and Accessibility

Pros:

• "Easy to book and no waiting."
• "It was a great choice. I like everything about the place. Nat is lovely, there’s a really good vibe and (in my opinion) it’s a bargain!"
• "Great haircut and beard trim from Lucy!...great Salon with a nice relaxed atmosphere."
• "If you go to Cresswell’s once, you’ll never go anywhere else, I’ve been going for well over a year now."
• "They were fantastic at fitting me in at the last minute when an appointment I had elsewhere cancelled on me."
• "I book an appointment on the booksy app and I always get seen to on my booking time."

Cons:

• "Harsh policy for rescheduling and cancellation (requires 24 hours in advance)."
• "Difficult to find parking near the shop."
• "I just wish the parking was easier but that's a fault of the area not the shop."
• "Might struggle for parking but a McDonald’s is in walking distance if you wanted to park there."