"Justin was extremely responsive both on email and phone, and very patient as we had lots of questions going through everything for the first time."
"A big thanks to Justin Morgan for helping us move into the new house, patiently answering any questions we've had."
"Right from the first phone call to receiving the key to the property, Justin was patient and helpful."
"If I had any questions Justin was always quick with a response."
"He responded to all our queries promptly, usually within the hour or within minutes."
"Throughout the whole rental process, Justin was extremely communicative via both email and phone."
"Justin helped me through the entire process, making my relocation to the UK smooth."
Cons:
"Even tried to bill us for damaged kitchen worktop that was in the inventory. Leaders are the definition of corrupt!"
"DO NOT fall for their “no deposit scheme” it is an absolute scam and they will force you to pay the landlords end of tenancy cleaning."
"They let out properties with far too many problems and will not do anything to rectify it and continue to support landlord who do not care about the state their properties are in."
"Will not respond to my emails regarding abandoning tenants that left the property in a disgrace."
"During the time of checkout, they come up with many pictures and pinpoint every dot in the house which existed even before we moved in."
"Leaders will not respond and are withholding funds that are legally needed to be used for IHT purposes."
"Horrible narcissistic company! We rented a property for 12 moths. They are trying to bill us for hairline crack running under the tap on a basin sink."
Professionalism
Pros:
"The service I have received from Leaders has been very professional & I have had absolutely no problem dealing with the staff at Sarisbury Green branch."
"The service was absolutely amazing, Justin was very professional and honest with everything."
"Justin Morgan offered an excellent professional service, friendly and kept us updated at all times."
"Since Leader's have managed my property for the past 5 years, following several other letting agents I used, I have been very impressed with their professionalism and attention to detail."
"I would thoroughly recommend Leaders to any landlord."
"We have rented a property through Leaders and they have been professional, extremely helpful and responsive throughout the process."
"Great service from Justin, who arranged a viewing at short notice and has been professional, friendly and knowledgeable during the visit and after our decision to rent the house."
Cons:
"Leaders do not care about their tenants whatsoever, they only care about the landlord and the money."
"We were naive and thought that an estate agent would provide us with protection from terrible landlords but we were wrong."
"Once you move into that property best believe they don’t care about you."
"Crooked stay well away no respect for anyone. Please do not deal with this company."
"Terrible experience of a property management. Will not respond to my emails regarding abandoning tenants that left the property in a disgrace."
"The horrible vile lady (Elain Sarisbury green branch) said to me this is when the fun begins and said oh don't worry we don't want to take any more money from you."
"As much as the people at Leaders tried to help us, they are still bound by the wishes of the Landlord."
Support and Guidance
Pros:
"I would highly recommend and can’t thank them enough for their constant support."
"Elaine has been excellent during both the renewal of my lease for the 3rd year and also handling some major renovations at the property that were needed."
"She’s made sure we knew exactly what we needed to do and what the next steps to take were through the entire process, and even went that extra way to assist us as we both work nights."
"The personal attention we received from Justin made the entire process stress free."
"She always have time for my requests and believe me, I have had many."
"She continues to liaise for us as Leaders are the managing agent, and comes back to me regarding any queries in a timely manner."
"She managed to get us the property that we wanted and hasn't failed to keep in touch since!"
Cons:
"Having recently emigrated to the UK, we found that trying to find rentals, especially pet friendly ones, was a nightmare. Generally, the estate agents were particularly unhelpful and dismissive, as if my business was not good enough."
"I can’t even begin to explain the stress leaders have put us through and continue to still put us under stress despite leaving their property months ago."
"I am profoundly deaf and can only speak via email or text and I have dealt with nothing but rude emails from the manager Karen."
"Abi Fluin was tasked to negotiate with the landlord on our behalf ahead of us otherwise going into legal dispute with the landlord."
"Abi worked tirelessly and as I understand it, suffered some quite rude behaviour from the landlord, all the while remaining professional, composed and trying to seek a fair outcome."
"The whole process of looking for a new place was very stressful."
"I am pleased to say that her efforts were rewarded and we have finally been given the good news that our monies will shortly be returned to us."