The Range, St Austell Reviews Summary

Customer Service

Pros:

• "Staff are marvellous- as always- with special thanks to Derek on the check-out."
• "Staff were super helpful and relaxed their no dog policy, which we always appreciate so much from a business."
• "Brilliant staff, no problems to return a couple of sleeping bags that were a bit lightweight for British summers."
• "Friendly helpful staff, and it's very clean!"
• "Staff are brilliant, prices are very kind on my wallet."
• "Friendly, helpful staff."
• "Staff was polite and willing to help.. top job 👍🏾😁"

Cons:

• "Terrible customer service."
• "They are rude and unhelpful- we are just thankful to get our money back."
• "Service at tills, when busy, is appalling... too slow and never enough tills open."
• "It would appear most of the staff have skipped customer service school in this store."
• "Staff didn't know where things were."
• "Poor customer service and ‘computer says no’ approach."
• "None existent customer service."

Store Layout & Cleanliness

Pros:

• "Lovely shop very big sells all sorts of gifts household electrical goods garden centre and lots of things for pets."
• "It's a very big shop with very few empty shelves unlike other locations of The Range."
• "The Range has everything you can think of, under one roof."
• "Always manage to find what I need here. A well stocked store."
• "Great variety, caters for all. Everything you may need under one roof."
• "This shop has a bit of everything. Bathroom/kitchen etc. Craft materials for the kids. Laid out well, was tidy enough to find what I needed."
• "Nice big shop with a good variety of items."

Cons:

• "Not impressed the pet department has a terrible smell."
• "A visit to The Range is always a fairly depressing affair. Narrow aisles, disinterested staff and dull products."
• "The toilets here are dire. I went to use the ladies but the door was battered and taped shut, so I used the men's instead. The room was absolutely filthy and smelled awful."
• "The public toilet they provide is always smelly and unhygenic!"
• "Much as you would expect, a good range of products. It has become very cluttered with narrow sections."
• "The aisles are barely wide enough for two people to pass each other."
• "Very badly laid out and hard to find anything.. Worst one I have been in to be honest."

Product Selection & Pricing

Pros:

• "It had a specific item I wanted, it's not as good as the Plymouth Range stores, but still has everything there, clearly priced."
• "Fantastic selection of Christmas baubles in all shapes and colours, really spoilt for choice."
• "I like art and their choice of art stuffs, products and creative range is impressive."
• "Has everything from a pickaxe to a house plant and everything in-between all at low prices."
• "Decent prices and an amazing selection of household goods and beyond!"
• "They have an excellent pets section, imaginative home decor items and a host of other goods, all at highly competitive prices."
• "Good range of products and prices are reasonable."

Cons:

• "As per usual half of the products were not priced and this s a bugbare of this store."
• "It's hard enough to find a price tag on an item in The Range so even more annoying when you find the price and it's not just wrong but more expensive when you go to pay."
• "For the 4th time in a row when I go to the til to pay. The item is more expensive than the price tag."
• "Some prices are a bit too steep for my liking."
• "Prices that were no more than average and for many of the 'tourist type' goods they were expensive."
• "I found the roller blinds quite expensive, so got them elsewhere."
• "Bought some craft things on sale when I went to pay for them they were a completely different price to the shelf label."

Shopping Experience

Pros:

• "Love this place. So much to browse."
• "The Range is legitimately the best local place to visit during this current lockdown sitch."
• "Great shop, not too dear, loads off craft stuff for the kids, really enjoyed our visit."
• "It's a good place, easily located, plenty of parking, good opening hours."
• "Very useful shop indeed - well priced and a good choice of goods."
• "A tremendous range (no pun intended) of goods available at very reasonable prices well worth a visit."
• "Lovely place to shop friendly staff and lots of stuff to look out or purchase."

Cons:

• "I went in there for a pack of playing cards after walking around looking for them for 10 mins... Honestly I was getting dizzy."
• "Use the Range quite a lot but today was horrified as I was greeted immediately inside the door and almost face to face by a very eager lady dressed as the Easter Bunny telling me to clean my hands."
• "I couldn't wait to get out of the shop and I will not be coming back!"
• "I was shocked with the way the shop manager spoke to me about my refund I will never shop in any of the range outlets again Terrible attitude."
• "Packed to the rafters with everything you don't need and shouldn't buy."
• "I don't like Range, and I won't be going back sometime soon."
• "Very disappointing I had bought a mirror back as the backing was not secure and resulted in the mirror breaking when I tried to clean it."