Watersons Hale Reviews Summary

Customer Service

Pros:

• "Any issues encountered are dealt with swiftly by the team and their end to end service is excellent."
• "The people involved were communicative, flexible, efficient and an absolute pleasure to work with."
• "All the team were very helpful in sorting out the inevitable hiccups along the way!"
• "Whenever I’ve needed to pop in or call up they’ve always made themselves available and assisted efficiently."
• "The team was professional, efficient and reassuring."
• "The staff are always friendly and helpful particularly Simon who helped us through the process."
• "They were polite, communicative and responsive at all times."

Cons:

• "Appalling service. I don't know how they are still in business."
• "Totally unprofessional and not making buyers feel comfortable with their purchase."
• "I did not feel at all valued as a customer and not once did watersons contact me."
• "Joel seemed a bit confused and came across as really pushy, probably a newbie."
• "They rejected a cash offer from my Chinese colleague last year, we recently found through zoopla, they sold the house to someone else for 40k less than what he'd offered! and he had ALL the cash available in his bank."
• "Watersons refuse to answer my emails."
• "They are extremely rude and unprofessional, particularly to buyers, they keep cancelling appointments, lie about bid and offers, and don't even apologise!"

Sales Experience

Pros:

• "Were able to secure sale above asking price."
• "The house was sold within 10 days. So thank you to Watersons."
• "Absolutely delighted with the service, communication and updates from Watersons."
• "The selling process was handled very professionally from start to finish."
• "Every viewing was handled professionally and I was kept informed throughout."
• "Watersons handled our property sale with extreme professionalism and patience during the difficult times of 2020."
• "We also bought our new house with Watersons and they made the process as painless as they could."

Cons:

• "Emails and phone messages were not responded to without the need for multiple follow ups."
• "The girl in the shop was disinterested."
• "It is clear that they only care about getting the more they can for their clients (sellers) but they forget that if no buyer can trust them the sale will always fall through."
• "They are cheap agents, but the price is severely reflected in the service quality."
• "Very bad experience with the letting department. They run letting department like auction."

Staff Performance

Pros:

• "I experienced wonderful service from Barbara and the team at Watersons when selling my home."
• "A special mention must be made about Gail Barrow, one of the viewing representatives and Barbara Manoli, who was assigned as my property manager."
• "I would highly recommend Barbara 😁 she was so helpful and a pleasure to talk to."
• "Joel deserves an extra special thank you for all his hard work and thoughtfulness towards me."
• "Joel managed the sale of my property. I was very impressed by his negotiation and communication skills."
• "Simon was very friendly, helpful, professional and quickly addressing issues as and when they arose."
• "Both Ben and Nick have been fantastic in the rentals department both moving in and out of our property in Hale."

Cons:

• "We had several days of chasing the estate agent up each time no one was very helpful and we never once received a call from them."
• "The girl in the shop was disinterested."