Address: 16/18 Lloyd St, Cheshire, Altrincham, WA14 2DE, United Kingdom
Phone: +441619414111
Rating: 4.1
based on 119 reviews.
Communication
Pros:
"Most aspects of communication with the team were excellent."
"Douglas Plant, who is incredibly professional and patient - a great communicator, so you always know exactly what's going on and you're not having to chase for information."
"Can't thank Colette at the Altrincham branch enough! She kept us in the loop every step of the way and was extremely responsive with any queries we had!"
"Louise, Emily and Sarah in the lettings team did a fantastic job guiding us through the letting process they were always really helpful and very efficient."
"Big thank you to all the team for your help. Special thanks to Ryan for his communication, advice and availability."
"I am very happy with the customer service team especially Emily and Claire from Altrincham center for the service they have provided right from Viewing to agreement signing, excellent customer support, customer oriented approach, quick response to the emails."
"Ryan Openshaw is very helpful. He has offered quick response in all the inquiries with great politeness."
Cons:
"But at times I did feel like I was chasing for next steps when interest had petered off in a difficult market before Christmas."
"The 'Property Management Team' don't respond to emails, don't respond to calls."
"However recently I have struggled to communicate with them. I leave voice mails which are not answered, emails which are not replied to….I cannot seem to speak directly to anyone about my concerns."
"Can never get through to their lettings team and the sales team for a weird reason lies and says they'll use their 'internal line' to put you through which is the same dead line."
"Follow up the complaints I made 1/6, received email 2/6 to tell the team manager will contact me by email within 7 working days, I still have not received any response formally by writing or email 13/6 by this company guidelines for complaints."
"You get passed around from person to person."
"Doing nothing to enhance the cliched, yet in this case justified, view of Estate Agents in general."
Service Quality
Pros:
"House sold within one week."
"The lettings team provided services above and beyond to ensure the letting process and the tenant moving in was as smooth as possible."
"They have been extremely supportive during COVID19 situation, even as I decided to move out and everything was handled professionally."
"Among all the estate agencies we've been through to find our house, Thornley Groves Altrincham has been the best, by far, to provide the service we were looking for."
"We highly recommend Thornley Groves. The team were very helpful from start to finish."
"Excellant service from Doug and the team and specifically Collette who I had dealings with in the absence of Doug."
"Fantastic estate agent to work with. Great service and lovely team to communicate with."
Cons:
"DISGUSTING SERVICE, AVOID AVOID AVOID."
"LANDLORDS AND TENANTS avoid this agency!!! The worst letting agency I’ve ever dealt with."
"Avoid at all costs, don’t care about tenants never answer the phone or engage in any sort of correspondence but happy to take tenants money."
"Having let through multiple agencies over the years and never having any problems, I have never been so shocked and disgusted by the treatment I have received from Thornley Groves."
"Moved into a dirty house with broken household items. Now still haven’t received our deposit back from July as they are claiming we broke stuff that we had tried to get fixed for a year."
"Thornley Groves attempted to claim £415 for cleaning and removal charges, unjustly accusing me of leaving behind items that were not mine."
"For the most part no issues throughout my tenancy, until I moved out and Thornley Groves have tried to charge me for unjustifiable cleaning charges for dust on a skirting board."
Professionalism
Pros:
"Thornley Groves Estate Agency is a professional agency."
"The Thornley Groves team in Altrincham is excellent. They are very professional, and helpful."
"Really good, reliable agency. I've had bad experienced with letting agents in the past but Thornley Groves have been excellent so far."
"Colette Raftery to take care of our case. She has been very helpful, accommodating, and has done all the necessary efforts and cares to make our purchase happen in the best conditions."
"Doug went out of his way to make sure we were happy. Intercepted to speed matters up when some delays were apparent."
"Thornley Groves have been outstanding in respect of selling our property. They have been thoroughly professional in every regard and have kept us up to date whenever there was something to relay to us."
"I have recently sold a property through Thornley Groves. Despite challenging market conditions and a number of issues which arose out their control, everything was dealt with smoothly with open communication throughout."
Cons:
"We regrettably had to make the decision to move agents after a few months to try and refresh our house sale options."
"Having been a tenant for over five years, I've never encountered a more inept and untrustworthy company."
"I have never come across such a terrible estate agent in my life. They are very good to start the process, Once you move in then they completely forget that you ever existed."
"Standard scum bag letting agency. Problems ignored, information not passed to landlord."
"Used these guys for years, last year or so service fallen off a cliff, no service, the only thing they seem to get every month is the fees, don’t return calls, appalling."
"Go with TG if you want, but certainly wouldn't trust them. They're not acting to help you, they look to benefit themselves and only themselves. Snakes. Avoid if you can."
"Beware of your deposits if renting - Plenty of negative press out on the internet if you look."