Address: Burmantofts Health Centre, Cromwell Mount, Leeds LS9 7TA, United Kingdom
Phone: +441132951132
Rating: 3.2
based on 101 reviews.
Reception and Staff Attitude
Pros:
"Had to go with my husband today from entering the walk in we were quickly greeted and treat with very politely and booked in."
"The good thing about this GP, are the reception staff. They are very receptive and kind to emergencies."
"Used the walk-in centre. Felicity was an absolute star and reception were incredibly helpful in me getting an emergency prescription."
"I must say that the recipients team are amazing and supportive."
"Visited on a Sunday, was in and out within 25 minutes."
"Lovely doctors! Went in as a walk in and as a new student in Leeds, i was incredibly nervous, both reception staff and doctors were very welcoming and friendly."
"Reception staff are always nice."
Cons:
"Bad bad bad Absolutely worst please I have ever been my 6 month boy temperature was 39 to 40 dg he was crying for 3 hours without stopping and none cared."
"Impossible to reach via telephone, slow to respond to email, often quite rude."
"Honestly the worst doctors surgery ever! The reception isn't run at all. Zero service."
"Awful service."
"This is by far the worst practice I have ever been to! The reception team are an absolute joke."
"Inattentive doctors, unhelpful staff."
"Rude and unhelpful receptionist, waited two hours because they accidentally missed me off the list, doctor was also very unfriendly and then managed to misdiagnose me- complete waste of time, would not recommend."
Accessibility and Wait Times
Pros:
"Had to use the walk in centre on Sunday morning due to acute, severe tonsillitis. The parking is easy and all is well posted, there's quite a lot of parking available."
"I've had to use the out of hours walk-in twice and both times I had a very short wait."
"Although the wait was around 2.5 hours... Still the receptionist was really nice& polite as was the nurse."
"Visited today with suspected water infection, prompt service, in and out within 25 minutes of getting there!"
"For a walk in centre I would HIGHLY recommend!!"
"I attended The Shakespeare walk-in centre today as my GP had no appointmentsI was greeted by most friendly and professional staff on my arrival."
"In and out today within 40 mins."
Cons:
"The only way you can book an appointment is by calling them at 8am, but the earliest you can get connected is by 8.30."
"Told me an appointment was by phone, then got mad when I didn't show up in clinic for it."
"It’s not a 'first come first serve' system. You’ll be kept waiting a long time."
"Extremely rude Asian receptionist."
"2 hour wait, staff rude, promised I'd be seen after 2 other people yet waited long after 5 or 6 people had been seen."
"No empathy, 6 hour waits, nip out for a bit because you feel ill and then you lose your appointment, get refused any treatment."
"They don't see patients for more than 1 thing (even though they can be relates) you have tp go down at 8am to get an appointment as the phonetics are constantly busy."
Quality of Medical Care
Pros:
"I've been seen by doctors and nurses there who have listened to me and given me medication I needed to get me better."
"Fantastic the wait is well worth it attended a few times since pandemic as no doctors always been came out feeling well looked after treated as a person."
"The Doctor this morning was excellent. I came here concerned about my ear as Ive been having a lot of trouble for the past 3 weeks."
"Always had the best advice and treatment from my doctors me and my family Great team always there to help with anything I think they are Amazing and don’t get enough good credit for all they do staff ‘ nurses & Doctors."
"Doctor I saw was knowledgeable and friendly, and put my mind at ease!!"
"Took our 2 year old granddaughter down yesterday. A female doctor with a north east accent dealt with her. She was attentive, interested and caring."
"I had an walk in appointment with Claire today at around 5pm my name is Sophie Welsh. I have never spoken to a medical professional who has shown me such care and compassion before."
Cons:
"111 advised to go to a walk in as had an object stuck in ear doc had an attitude and said he did not have equipment so had to attend a&e and they weren't much help neither!"
"Had the worst experience with RUDE staff, after calling 111 about my problems I was issued to go to the walk-in only to be turned away as it wasn’t urgent care!!!"
"They were unable to spot an infection in my kid, on time and took nearly 2 months before they referred me to a surgeon."
"They don't even deserve one star. We have been refused to get treatment regarding breathing difficulties during positive Covid-19."
"Very defensive, rude female doctor who defamed me on hearsay."
"Been twice in the last week, referred to by 111. Reception are pleasant and the waiting time was long, to be expected. My issue is the doctors and nursers are so rude."
"Downplayed the severity of illnesses and they're fond of ignoring the recommendations of specialist NHS clinics."