Address: Manor Rd, Bristol, BS16 2JD, United Kingdom
Phone: +441179653102
Rating: 4.2
based on 131 reviews.
Reception and Staff Attitude
Pros:
"Rang at 8.25 am to have a friendly pleasant polite lady by the name of Jill from reception answer, who kindly dealt with my enquiry re; booster and flu jab as I was having difficulty booking them online."
"The Receptionist was friendly and welcoming and my registration paperwork was processed within a day or so allowing me to make an appointment within days of enquiring."
"Cannot speak for the Doctors themselves as I have yet to need an appointment but I must applaud the Receptionist for her really polite manner."
"Receptionist was incredibly helpful and friendly to all despite the surgery being very busy."
"Receptionists are always so polite. From my experience, phone consultations are organised quickly and then if needed, appts arranged as soon as possible."
"All the staff could not have been more friendly and helpful."
"The staff - every single person working on a Saturday - were amazingly kind and helpful."
Cons:
"Will be moving surgeries due to this! Disgusting the way they talk to patients!"
"I called around 15:30 as my child had developed a high fever, and I was told by the receptionist that she couldn't do anything and I had to wait till the next morning to call back!"
"Similar experience to many here regarding the receptionist saying 'it's not an emergency'."
"Letters do not get actioned, receptionists do not answer phones, management antagonistic, GP's on holiday and appointments take 2 weeks to get."
"EXTREMELY RUDE RECEPTIONIST!"
"All the reviews regarding the receptionist with an attitude are absolutely true. Cold, rude, unsympathetic and unhelpful."
"Extremely rude receptionist, not helpful what so ever, not understanding. Really arrogant!"
Appointment System and Accessibility
Pros:
"The new system of completing an online questionnaire is proving to be effective. I have been called back within 30 minutes by a DR and have seen by a Dr within the morning for my young child."
"Online appointment booking for non urgent appointments are really useful."
"I have always been able to get a same day appointment when needed, both before and during the Covid-19 pandemic."
"Always had a same day appointment for emergencies and find the receptionists helpful and caring."
"I originally had an appointment booked when I was working so I cancelled it and went through the Klink website and stated this was an issue and within an hour I was booked in for a F2F appointment outside of the times I was working."
Cons:
"Every appointment I make sure I'm on time but yet I'm left waiting 40+minutes to be seen."
"Used the e consult form to request a call 3rd Feb. It popped up to say that I would be contacted before 6.30pm 6th Feb. It's now 7th."
"The surgery has always been excellent but the recent change to the booking system is a nightmare. The site doesn't work and when you ring the main number the last twice times I have waited 30 minutes on both occasions and the call has ended."
"Your new online system is terrible. AI cannot distinguish who is more urgent to be seen. My partner has had ongoing issues, serious pain, visits to A&E, no one at the surgery has any urgency to help her."
"The worst organized medical service in the city. Online booking tool is not user friendly. Can't get any face to face appointment, waiting time far too long."
"I was given an appointment for the 22nd of September? A whole month wait???"
"Absolutely terrible I tried to make an urgent mental health call back the time was 4.00 pm Friday afternoon could not book online service was CLOSED."
Quality of Medical Care
Pros:
"I can say the Doctors all of them are very helpful My favourite is Dr Robenston is very experience very certain I like of of them I hope people be grateful they are not too many doctors in this country they have to look after them."
"I must say that the standard of care/service I get here for years has been exceptional!"
"Dr Robertson has so far gone above and beyond his duties as a GP."
"The doctors are great."
"I find Dr Joshi to be a sympathetic and extremely obliging person, nothing is too much trouble."
"Complements to Dr Neil Robertson. As a part time doctor, you feel that every ounce of his time even when pressured by the system is for you and you only."
"I’ve had ongoing issues with both mental and physical health for over a decade now, and since I started seeing Dr Robertson my life has completely transformed."
Cons:
"I went to see Dr Katrina Boutin and have never felt so hopeless after a doctors appointment."
"The Doctor said I was a ‘typical complaining student’ with a sore throat and brushed me off."
"Patients are given worst care if with longterm issues."
"Terrible surgery. Told me that I was fine despite the fact that I had has seizures and knew I was ill and it turned out I had a brain tumour."
"The last time I visited I was seen by a horrific 'specialist paramedic' with the worst bedside manner I've ever come across."
"I have a really bad chest infection, I have been coughing up blood! I rang for 3 days in a row the second they opened to get an appointment and failed."
"I had been struggling to breathe for 24 hours so called up and the receptionist bluntly told me to find another surgery, when I tried to explain why I’ve registered with them she kept saying BYE and hung up :("