Caffè Concerto Piccadilly Reviews Summary

Atmosphere & Decor

Pros:

• "The interior had an authentic Italian cafe feel and the whole visit felt like a treat."
• "The location and atmosphere is the best part of this café."
• "Lovely and pleasant to sit and people watch on Piccadilly. Staff helpful and peaceful ambiance."
• "The perfect ambience, sidewalk tables, café-like setting"
• "Featuring a nice modern decor yet with a classic appeal all-round, we thoroughly enjoyed our dining experience at Caffè Concerto."
• "The atmosphere created by the tree in the middle of the store is nice."
• "The most friendly and warm atmosphere in the heart of London."

Cons:

• "it's all very cramped and narrow which many people dislike"
• "The atmosphere inside doesnt match that of the other stores, it just feels very basic and dated."
• "Its really really loud in there and it feels they just squeezed people together."
• "The atmosphere of the cafe was darling"
• "The atmosphere peaceful."
• "The atmosphere is quite pleasant."
• "Just because you are busy is no excuse for poor service"

Service

Pros:

• "Our waiter Navdeep was very attentive and polite."
• "The manager Ahmed and his staff were very welcoming, friendly."
• "Rachid was a wonderful host who looked after my mother and I, while we were dining here."
• "We were treated to great service from both the management and waiting staff."
• "Especially the manager, Cristina, she does her very best and she does it so effortlessly and with such a class."
• "Very friendly and welcoming staff."
• "The staff were very kind and I enjoyed the atmosphere."

Cons:

• "Please have a look at the ravioli! The service is horrible."
• "This restaurant has A VERY POOR CUSTOMER SERVICE!"
• "The service was appalling."
• "the service inattentive and quite rude"
• "At no point did it feel like a warm friendly atmosphere, our waiters didn’t have a smile."
• "Sadly, evening was ruined by staff and food quality"
• "Absolutely disgusting customer service, the manager is a bully."

Food Quality

Pros:

• "Had really tasty savoury and sweet food and even better hot drinks."
• "Food was excellent quality and prosecco was gorgeous!"
• "We found all of the food (sandwiches, scones and cakes) to be very tasty"
• "Everything from the starters to the desserts was delicious not to mention the outstanding risotto seafood."
• "Lovely food. We ordered the spinach ravioli, the mushroom risotto and the goat cheese ravioli and it was amazing."
• "The food was very tasty."
• "The food was fresh and flavourful."

Cons:

• "Cake had very strong bitter taste"
• "The tiramisu kind of let me down because it tasted like regular cake."
• "Food took forever and tasted bland."
• "Taste of our honey cake was bitter till level it was not possible to eat it"
• "super dry chicken on top"
• "the cakes were dry and flavourless"
• "Cakes tasted completely blend… we had the Black Forest cake and pistachio honey cake both of them had absolutely no flavour."

Value for Money

Pros:

• "their afternoon tea is good value"
• "Considering the quality, the price is reasonable."
• "The prices were reasonable considering the afternoon tea’s at different cafes"
• "They do serve afternoon tea with cakes, sandwiches and savouries which is around £18 per head, which is quite a bit less expensive than some of the hotels and department stores"
• "The prices are much cheaper than most places if you're looking for an afternoon tea."
• "Quick service. Reasonable pricing for afternoon tea."
• "Great food selection. Tried the Pasta Napolitana and it was good! 8/10."

Cons:

• "The cost is too dear if you want just coffee."
• "Everything was overpriced."
• "Extremely overpriced and poor quality for what you get!"
• "PLEASE AVOID if possible! It’s OVERHYPED and OVERPRICED!"
• "I had the Acai Berry Smoothie which was tasty but I didn't feel it was worth the £7.5 price tag."
• "It's too expensive for the value you get."
• "And at £9 very expensive."