Morrisons Reviews Summary

Customer Service

Pros:

• "Great staff who are friendly and have no problem helping both in the Café and in the shop."
• "Very friendly staff, from the lovely silver-haired chap who collects the trolleys with a smile - whatever the weather - to the helpful checkout and customer service desk operatives."
• "The staff I've dealt with have been friendly and helpful."
• "Staff are always friendly and chatty."
• "And the staff there are very helpful and friendly too."
• "Staff were lovely and very helpful."
• "The staff are always friendly and helpful but due to cutbacks (which again, seems to be the new 'normal' these days), there are rarely enough on the tills."

Cons:

• "ALL THE STAFF ARE TOO BUSY AND HAVE NO TIME TO TAKE ORDERS."
• "Staff on the tills need to work faster, they scan at a snails pace then decide to talk amongst themselves bad mouthing other staff members."
• "Appalling and rude customer service from a member on the tills."
• "Customer service is disgusting especially at the tills (ginger guy I’m talking about you)."
• "Cafe staff terrible. Rude & ignorant."
• "Some staff extremely rude. No social distance promoted by shop."
• "It would NEVER happen at M&S I went to Morrisons Guiseley, today, the 2nd of July. My goodness, the staff are rude beyond belief."

Store Layout & Cleanliness

Pros:

• "The store is actually very nice, clean, bright and well laid out."
• "With all the improvements now in place it's become far more spacious and market street-like."
• "This branch has everything you need, but isn't so big as to be intimidating."
• "Well stocked shop, loved their floristry section which has florists to make up arrangements for you, a good selection of plants and flowers too."
• "Inside the store they have a really good marketplace area where all the fruit and veg is displayed nicely."
• "The store was clean and easy to move around and navigate around without crashing into other shoppers."
• "A large store with a lot of stock and choice."

Cons:

• "For the first time I didn't enjoy my shopping as a lot of shelves was empty and for a Friday it was a shame didn't get what I needed not impressed with them at all."
• "Horrible can't find what you're looking for staff are no help, the store quite often looks a mess and sometimes no prices on fruit and veg or the wrong price."
• "Shocked to see empty shelves and limited stock of meat and fish."
• "What's going on...shelves poorly serviced and staff unable to direct me to where items I wanted were."
• "The entrance to the store has too many promotional items on tables and pallets that get in the way."
• "Past 6 or so months it has gone really downhill. Never any stock, shelves are grubby and unclean."
• "Health and safety nightmare! Out of date food on dirty shelves, floors disgusting dirty."

Product Range & Availability

Pros:

• "Great variety of food. Well stocked. Good store."
• "Massively impressed with the free fruit for children available in store."
• "Good health food section and a good vegan product range. Waste-free section - that's awesome."
• "Market Street is great for picking up a good range of fresh produce."
• "The fact that they constantly restock areas that are looking empty is great because it means that you can find what you're looking for with ease."
• "Great range of products, and the 'Match and More' scheme ensures good value."
• "Great range of produce."

Cons:

• "Used to have a better variety than now. The Deli counter might as well close."
• "Short of stock ...Canned veg range is diabolical."
• "Seriously lacking fresh produce today, no herbs and then lack of dried herbs."
• "Prices keep going up and not just by a couple of pence but quality is not going up. More Morrisons label stuff and less branded stuff."
• "Delivery Meat counter is often unmanned and the stand-in isn't trained to slice Meat."
• "Some of the veg has mould on it almost every time I go here."
• "But in the evenings salads, some veg and bread are sold out completely. Discounted products with today's date are often rotten already and shouldn't be on shelves."

Additional Services

Pros:

• "I popped in today to buy some flowers for a friend. What a revelation! Morrison’s has its own florists!"
• "We were buying flowers for a friend, and we saw 2 young ladies doing a flower arrangement, we asked if we could have a flower arrangement, and the young lady did us a beautiful arrangement and it was beautiful, nothing was too much for her. Very helpful."
• "This review refers to Morrison's own in-house baked deep fill mince pies! These are the best tasting pies."
• "I hope the zero waste shopping option takes off, the dispensers were amazing and we filled up with plenty."
• "Only went into the Morrisons large cafe for a quick cuppa while waiting for a bus, tea was good and the staff were really nice and friendly and also very helpful."
• "Had food at Guiseley Morrison's. It was really good and excellent service."
• "The pizzas are the best. Cheap, big, and you can order one to go in the oven while you're shopping."

Cons:

• "The flowershop was recently refurbished but the choice and quality of their flowers has drastically gone down hill."
• "Ate at the café and not overly impressed at all."
• "Cafe staff terrible. Rude & ignorant."
• "The hygiene in the ladies toilets sanitary bins overflowing no handwash and only one hand dryer working."
• "Cafe is not OK with cold drink selection, not crossing if product not available."
• "Complaints and recommendations are not taken seriously."
• "The toilets needed a good clean, probably not easy to keep up with the number of customers using them."