Address: 63 Dean St, London, W1D 4QG, United Kingdom
Phone: +442074370071
Rating: 4.2
based on 350 reviews.
Service
Pros:
"I am very pleased and satisfied with the friendly, warm welcoming service."
"Service was also incredible, we were lucky enough to get Paulo who was so so wonderful."
"Service has always been excellent."
"Expedient courteous service."
"All of the staff were friendly and welcoming especially the manager (Asian I think), she made an extra effort to make sure we weren't too cold or wet when it was raining."
"Wonderful service, delicious food and I definitely recommend the place."
"Service was efficient and staff were attentive."
Cons:
"Definitely WON’T come back again."
"Overcooked noodles, flavourless broth and bad service."
"I felt it was a bit hard to get anyone's attention for assistance and I watched as other tables were asked if they were alright as ours was passed by multiple times-so we ended up feeling somewhat uncomfortable."
"Horrible customer service, we have been waiting for two bowls of ramen for 40 minutes."
"The service is literally horrible."
"Service was horrific. Our server, Oksana, kept saying my husband looked like he didn’t like his food."
"Unbelievably rude customer service."
Food Quality
Pros:
"The food was really tasty, had the chilli chicken ramen. Chicken was juicy and had a lovely kick to it."
"Absolutely love Tonkotsu. Authentic ramen, great service and excellent value for money!"
"The pork ramen was really flavourful and rich."
"The kara-age had some seasonings in the batter which caused it to look a little odd and overcooked, but the flavour was good and the chicken was juicy!"
"The signature Tonkotsu Ramen was delicious - a large bowl of rich and decadent pork broth with soft and succulent slices of belly."
"Absolutely amazing ramen! By far the best I have ever had, actually changed my view on the dish."
"Rich and tasty ramen which is freshly cooked and beautifully presented."
Cons:
"The ramen was a bit if a let down. Mainly because of the broth, which didn't have a lot of flavour."
"Tonkotsu was very meh creamy but almost 'superficial' in taste?"
"The pork gyoza was made of 50% minced pork filling and 50% air... Bland, small and not worth it."
"Not enough depth in flavour, some store bought Chinese chilli sauce is better than that."
"Their soup base is bland, not enough flavour or maybe added too much water."
"The broth isn't hot enough and noodles were still quite soft even if you asked for hard."
"The broth is completely tasteless."
Value
Pros:
"One of the best places in London for ramen which also comes at a very reasonable price."
"Keep doing your takeaway like this and your eat at home clients will be just as happy as your in-store clients."
"Friendly staff and a nice setting with seating options both inside and outside."
"Prices for ramen or noodles are between 8 to 12 GBP for a dish."
"Good quality and fantastic lunch menu price."
"Very affordable prices!"
"The price was reasonable."
Cons:
"The price you pay for five gyoza which have hardly any filling was surprising. It was half a teaspoon of filling."
"The Geki Kara ramen cost around 14£ which was very expensive, but it was the worst ramen I’ve ever tried."
"The Geki Kara ramen cost around 14£ which was very expensive."
"Food and drinks were a bit pricey, karaage side dish was great and a good portion size, though the ramen had a weak broth that didn't coat the noodles well."
"But for that price, that's all you can get in London."
"The portion of the side dish was a bit small as well for the price we paid."
"Even the 'regular' size is not sufficient to make you feel satisfied."
Ambiance
Pros:
"Such a fun place, we were seated outside by the heat lamps and it was very cozy."
"Very cozy and trendy place with a lovely atmosphere."
"Great Soho location. Not a busy road and weather was clement so we sat outside."
"The restaurant is in a busy area close to theatres, cinemas, and high street. The design and decor are vintage and classic."
"It’s one of those places where you can have a cosy while young dinner vibe, good food with reasonable price and it has the perfect location that surrounded by all the pubs and bars in Soho."
"A hidden gem for ramen in London. Very authentic, reminded me of the quality you get in japan."
"This place is filled with love warmth and amazing food."
Cons:
"The music was pretty loud and bass heavy so we had to speak loud, there was also some other customers being overly loud to the point I could barely hear my friends."
"Not the kind of restaurant you feel you can linger in."
"The inside of the restaurant is a teeny bit cramped due to the lack of the space in general."
"The place is small and you may need to wait for a while at the door. Also the venue lacks a bit of Japanese vibe not feeling nearly authentic Japanese."
"Table and chairs were tiny but functional."
"Nice atmosphere albeit the space is a little cramped."