CrookandBlight Reviews Summary

Customer Service

Pros:

• "Anthony has been extremely patient, well informed and shared all details every time and gives ample time for the viewers without any rush."
• "The ladies in the office have been great. Any questions have been answered very promptly."
• "Everyone we have been in contact with at Crook and Blight have been lovely and this has made the house viewing process much easier than anticipated."
• "Having recently sold via Crook & Blight we found all the staff most courteous and helpful at all times, keeping us well informed of the interest and the sale process of our home."
• "Very pleased at dealings I had with agents Becky and Anthony today at the Newport Office of Crook and Blight."
• "Amazing staff especially Lara, Kate and George. Professional, extremely helpful, marvelous communication, very knowledgeable."
• "I am autistic and suffer with mental health illnesses, and both Becky and Anthony were so considerate."

Cons:

• "Would give them less if it was possible."
• "After viewing the property I made an offer and no one came back to me to say the offer was rejected or accepted."
• "No issues with them until the landlord pulled out. Then they were unprofessional and quite frankly just rude."
• "I am absolutely traumatised and heartbroken to know how greedy and selfish estate agents are just so they can make a quick sale and get commission."
• "The TA itself was poor."
• "Since then they have refused to answer my emails and refuse to provide me with details of their public liability insurance."
• "Provided misleading information, horrible communication style throughout, incapable of dealing with complaints, consistently unhelpful and incompetent."

Professionalism

Pros:

• "Anthony was so lovely and showed me around the property, answered any questions and queries I had."
• "She was very responsive and informative whenever we had any questions as it was our first time moving into a non-student property."
• "Anthony showed us around a lovely house. He was very professional and friendly."
• "Highly recommend Anthony from Crookandblight. We found him to be very professional, helpful and informative."
• "Fantastic estate agent for both sales and lettings."
• "Very professional & delivered on everything."
• "All of the front office team are very friendly and helpful."

Cons:

• "Visited a property in risca to view it. As I knocked the door one of cook and bright employees answered and said I’m sorry your not down to view the property."
• "Estate agents here are the worst in the whole of Newport. I don't want to open up a big debate here but I have had a terrible experience with them which has upset me greatly."
• "Their name is not far from the truth."
• "When the application was rejected I fully understand why. However, the fact that you started dodging my calls and not returning them as promised, is both unprofessional and rude."
• "After receiving the keys, then coming back to the property later that day, a fridge had appeared in the flat. This was not on the inventory and I did not authorise someone to let themselves in to install this."
• "Would not purchase a property through Crook and Blight! After the problems of being told I had to complete 2-3 months earlier than I had agreed to do when making my bid for the property."
• "The estate agent they kept sending us with knew nothing about the houses they showed us which completely wasted our time."

Communication

Pros:

• "Would recommend this company especially due to the efforts they have put in to ensure everything is right for us."
• "So impressed by them I will now only work with them to purchase the right property."
• "Really felt like they helped us with everything moving into our new property and their lettings team have been always very responsive with all of our queries - great communication and friendly staff too."
• "The lines of communication were always open."
• "Polite staff, easy to get hold of and great communication throughout our recent sale."
• "What an amazing estate agent. Anthony was amazing - after experiencing pinkmove (who were vague and unclear), this was a breath of fresh air."
• "We have been with crooke and blight for 3 years or so, as landlords abroad we rely on prompt action, responses and resolutions on our behalf and C&B go above and beyond when it comes to any matter that requires our attention."

Cons:

• "We’ve had a couple of interactions thus far; a 1st viewing went well, the agent showing us a property was very pleasant. When we attempted a second viewing and arrived 5 minutes late the second agent was really quite short."
• "I found this company to be very rude and unhelpful, the staff in the office did not want to help me find a property and made it quite obvious."
• "I was greeted with an extremely underwhelming and non responsive person named holly who quite bluntly told me they are holding no viewings at the moment until next week where she will call me and book in a block viewing."
• "Really disappointed! we were told we had a viewing @ 4pm. 10 past 4 nobody arrived phoned crook & blight for an update, only to be told the viewing had been cancelled and they had forgot to inform us!"
• "Even my ex-Landlord had communication issues with C&B when they asked him for a reference."
• "Awful customer service...just after a sale and commission."
• "Called to ask for a progress update on our renting application after 4 days of assessing our paperwork to then receive a very blunt, completely non-empathetic email stating our rejection."